Teresa Pheifer
Eau Claire,WI
Summary
Shift leader with a strong background in customer service, team training, and daily store operations. Supports opening and closing procedures, food safety checks, and clean work areas while helping new team members learn sandwich prep, slicing, and service standards to keep shifts running smoothly. Interested in furthering work experience in the field of psychology.
Overview
7
7
years of professional experience
Work History
Shift Leader
Jersey Mike’s Subs
06.2024 - Current
- Coordinated daily store operations to ensure efficient shift transitions.
- Delivered exceptional customer service to support satisfaction and loyalty.
- Coordinated opening and closing procedures for Jersey Mike's Subs operations.
- Trained and mentored new team members to foster a positive and productive work environment.
- Trained team members on sandwich preparation, slicing, and customer service standards.
- Monitored food safety and sanitation standards to maintain compliance and enhance customer experience.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff.
Stocker and Lens Picker
Fait Distribution
06.2019 - 06.2023
- Managed inventory with precision and attention to detail.
- Executed restocking of shelves based on pick lists and store requests to optimize inventory availability.
- Inspected cartons for damage before organizing stock to uphold product quality.
- Communicated with supervisors about low-stock items and priorities
- Facilitated communication with staff to enhance workflow and ensure accuracy.
- Developed teamwork and time management skills in a fast-paced setting.
- Maintained a neat, clean and orderly warehouse environment at all times.
Education
Bachelor of Science - Psychology
University of Wisconsin–Eau Claire
Eau Claire, WI12-2026
Skills
- Point of sale
- Safety processes and procedures
- Staff training
- Team development
- Team motivation
- Time management
- Complaint resolution
- Decision-making
- Active listening
- Verbal communication
- Conflict resolution
- Leadership development
- Employee relations
- Microsoft Office & Google Workspace
Additional Information
- Interested in Psychology and Human Service fields
- Strong commitment to personal and professional growth
Timeline
Shift Leader
Jersey Mike’s Subs
06.2024 - Current
Stocker and Lens Picker
Fait Distribution
06.2019 - 06.2023
Bachelor of Science - Psychology
University of Wisconsin–Eau Claire