Dedicated shift leader with a strong background in team management and employee training. Skilled in resolving customer complaints and ensuring operational efficiency to drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
HTeaO
Lubbock
06.2025 - Current
Supervised daily operations and staff performance during shifts.
Trained new employees on procedures and customer service standards.
Resolved customer complaints promptly to maintain satisfaction.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Checked orders for quality and completeness.
Host
Stella's Restaurant & Catering
Lubbock
01.2026 - 02.2026
Greeted and seated guests promptly in a busy restaurant environment.
Managed reservations and organized seating arrangements for smooth operations.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Managed incoming calls during busy shifts.
Customer Service Specialist
West Texas Graduation Services
Lubbock
08.2024 - 05.2025
Responded to customer emails and phone calls promptly and professionally.
Maintained organized records of customer interactions and service requests.
Processed returns, refunds, exchanges according to company policies and procedures.
Managed digital and physical document storage solutions effectively.
Coaching Assistant
Texstar Athletics
Lubbock
07.2023 - 08.2024
Provided constructive feedback to young athletes and parents during practice drills, enhancing skill development.
Fostered teamwork among athletes and coaches, contributing to a cohesive training atmosphere.
Developed training materials and organized equipment for use, ensuring smooth practice sessions.