Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Sneed

Wolfforth

Summary

Dedicated shift leader with a strong background in team management and employee training. Skilled in resolving customer complaints and ensuring operational efficiency to drive business success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

HTeaO
Lubbock
06.2025 - Current
  • Supervised daily operations and staff performance during shifts.
  • Trained new employees on procedures and customer service standards.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Checked orders for quality and completeness.

Host

Stella's Restaurant & Catering
Lubbock
01.2026 - 02.2026
  • Greeted and seated guests promptly in a busy restaurant environment.
  • Managed reservations and organized seating arrangements for smooth operations.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.

Customer Service Specialist

West Texas Graduation Services
Lubbock
08.2024 - 05.2025
  • Responded to customer emails and phone calls promptly and professionally.
  • Maintained organized records of customer interactions and service requests.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Managed digital and physical document storage solutions effectively.

Coaching Assistant

Texstar Athletics
Lubbock
07.2023 - 08.2024
  • Provided constructive feedback to young athletes and parents during practice drills, enhancing skill development.
  • Fostered teamwork among athletes and coaches, contributing to a cohesive training atmosphere.
  • Developed training materials and organized equipment for use, ensuring smooth practice sessions.

Education

High School Diploma -

Home Schooled
Lubbock, TX
12-2025

Skills

  • Team leadership
  • Employee training
  • Conflict resolution
  • Time management
  • Stock oversight
  • Point of sale
  • Sales expertise
  • Customer service
  • Communication skills
  • Organization skills
  • Issue resolution
  • Positive attitude

Certification

  • Food Handlers License

Timeline

Host

Stella's Restaurant & Catering
01.2026 - 02.2026

Shift Leader

HTeaO
06.2025 - Current

Customer Service Specialist

West Texas Graduation Services
08.2024 - 05.2025

Coaching Assistant

Texstar Athletics
07.2023 - 08.2024

High School Diploma -

Home Schooled
Olivia Sneed