Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Porter

Columbus,United States

Summary

Recognized on a regular basis for outstanding performance and contributions to the Chattahoochee Valley Library System success. Patron focused library associate with 19 years of experience solving problems for patrons. work with computers work with cash register Shelving and organization Regulatory compliance Team liaison Conflict resolution Self-motivated Customer service Problem resolution Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of [Software] library system and Excel. Knowledge of library operations and services.

Overview

24
24
years of professional experience

Work History

Microsoft
  • Access
  • Organization
  • Fee payment processing

Chattachoochee Valley Library
  • Assisted patrons in completing forms for the issuance of library cards
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library
  • Maintained and updated patron records in the library system database
  • Reduced librarian workload by handling basic patron requests and locating materials on my own
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies
  • Received payments and issuing receipts for fines and lost
  • Materials
  • Processed customer fines and advised customers on how to reduce future charges
  • Solved issues, improved operations, and provided excellent customer service
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Kept the library shelves and printed materials stocked and organized according to a set of rules
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.

High School - 1978, Hanau American
01.1981

Library Associate

Columbus Technical College
11.2002 - 03.2022

Cashier/Customer service manger

Walmart
02.1998 - 11.2002
  • Receiving payments and issuing receipts
  • Keeping track of all cash and credit tranactions
  • Completed daily cash and credit sales report for supervisor and store managers
  • Routed incoming calls to the most qualified personnel and departments within the company
  • Spoke with customers about their concerns about products or services in order to resolve issues
  • Greeted customers and listened intently to the problems they described in order to come up with solutions
  • Kept the checkout and front end areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Education

No Degree - Tailoring And Alerations

Columbus Technical College
Columbus, GA
1981

Skills

  • Technical Programs
  • Facility Security
  • Cash Register Operations
  • Library Organization
  • Clerical Support
  • Active Listening
  • Fine Collections
  • Serials Processing
  • Interlibrary Loans
  • Customer Satisfaction
  • Work Schedule Preparation
  • Administrative Support
  • Effective Project Completion
  • Microsoft Office
  • Data Entry
  • Team Meetings
  • Processes and Procedures
  • Customer Inquiries
  • Patron Registration
  • Accurate Recordkeeping
  • Policy and Procedure Enforcement
  • Critical Thinking
  • Learning Strategies
  • Reference Assistance
  • Records Storage
  • Staff Training
  • Cataloging Software
  • Complex Problem-Solving
  • Time Management
  • Written and Oral Communications
  • Library Databases and Programming
  • Telephone Etiquette
  • Hospitality and Accommodation

Timeline

Library Associate

Columbus Technical College
11.2002 - 03.2022

Cashier/Customer service manger

Walmart
02.1998 - 11.2002

High School - 1978, Hanau American
01.1981

Microsoft

Chattachoochee Valley Library

No Degree - Tailoring And Alerations

Columbus Technical College

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Teresa Porter