Gia Lac Pham

• Receive failed parts returned from production lines and distribute them to the appropriate RMA coordinators based on vendor assignments.
• Provide backup support for RMA personnel by submitting RMA requests, processing warranty claims, and coordinating vendor returns when team members are unavailable or backlogs
• Prepare and process outbound shipments, including shipping documentation and related logistics paperwork.
• Monitor and verify inventory levels, ensuring accurate tracking of parts and materials.
• Receive repaired goods from vendors, inspect and verify quantities and part numbers, then sort and transfer materials back to Production, Repair, or Refurbishment departments.
• Assist with X shipment receive and processing incoming shipments from various carriers and suppliers.
• Conduct annual physical inventory counts with a high degree of accuracy and maintain inventory integrity.
• Operate forklifts safely and efficiently to move materials.
• Communicate with customers regarding customer-consigned parts and coordinate their receipt, tracking, and disposition.
• Maintain positive working relationships with coworkers, vendors, customers, and cross-functional departments including Production, Repair, Refurbishment, Logistics, and Inventory Control.
• Coordinate material movement and support daily warehouse operations to ensure efficient workflow and timely processing of returned and repaired products.

• Assembled components following detailed specifications to ensure product quality and adherence to safety standards.

• Managed daily inventory, ensuring optimal stock levels for smooth operations.

• Collaborated with kitchen staff to coordinate food orders and special requests.

Military Service

• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Safely loaded items into delivery vehicle to minimize damage while in transit.