Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

ERICA RICE

Branford,CT

Summary

Dynamic RMA Coordinator and Account Manager with extensive experience in client services, administrative operations, and supply chain management. Adept at data analysis, vendor management, and collaborative problem-solving. Committed to enhancing operational efficiency and delivering excellent service through clear communication and innovative solutions.

Overview

25
25
years of professional experience

Work History

RMA Coordinator

One Diversified
12.2016 - Current
  • Manage RMA processes and ensure timely resolution of product discrepancies.
  • Maintain RMA tracking systems for real-time case status updates.
  • Analyze vendor policies and streamline return processes.
  • Prepare operational reports supporting process improvements.
  • Train internal teams on RMA procedures to enhance accuracy and efficiency.
  • Foster vendor relationships through proactive communication.
  • Virtual

Account Manager

William B. Meyer
11.2011 - 09.2014
  • Streamlined administrative workflows and reduced operational errors.
  • Developed inventory management tools and enhanced reporting accuracy.
  • Supported executive teams in managing daily operations.

Project Coordinator

Storm Projects Arts
09.2009 - 10.2011
  • Coordinated artists and venues for public events.
  • Secured funding through grant applications.
  • Managed promotional strategies for community engagement.

Administrative Assistant

United States Bureau of the Census
03.2000 - 08.2010
  • Managed confidential documentation and payroll processing.
  • Provided administrative support for data collection operations.

Skills

  • RMA Coordination & Vendor Management
  • Data Reporting & Analysis
  • Process Improvement & Optimization
  • Client Relationship Management
  • Microsoft Office Suite
  • Multitasking and organization
  • Information collection

Accomplishments

  • Served as key liaison between vendors, internal departments, and project teams, ensuring timely resolution of return issues.
  • Produced detailed operational reports using advanced Excel functions.
  • Led training initiatives to standardize processes and reduce errors.
  • Handled high volume of RMAs (managing 100+ open RMAs simultaneously) while meeting closure deadlines.

Timeline

RMA Coordinator

One Diversified
12.2016 - Current

Account Manager

William B. Meyer
11.2011 - 09.2014

Project Coordinator

Storm Projects Arts
09.2009 - 10.2011

Administrative Assistant

United States Bureau of the Census
03.2000 - 08.2010

Similar Profiles

CREATE PROFILE
ERICA RICE