Teresa Prewitt
Chandler,AZ
Summary
Personable Customer Service Specialist offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Optum Rx
Phoenix, AZ
10.2014 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information..
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Education
Associate of Arts - Paralegal Studies, Business
Maricopa Community Colleges - Phoenix College
Phoenix, AZ06.1996
Skills
- Customer Order Management
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Complex Transactions
- Ability to Work Independently
- Team-Oriented and Cooperative
- Membership Inquiries and Renewals
- Call Volume and Quality Metrics
Timeline
Customer Service Specialist
Optum Rx
10.2014 - 07.2022
Associate of Arts - Paralegal Studies, Business
Maricopa Community Colleges - Phoenix College
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