Experienced lead manicurist with a strong background in high-end hospitality and spa service. Skilled in client communication, time management, and team coordination to deliver consistent guest satisfaction. Known for maintaining clean workspaces, supporting colleagues during busy periods, and keeping daily schedules running smoothly.
Overview
25
25
years of professional experience
Work History
Lead Manicurist
Desert Beauty Lab
Las Vegas, Nevada
10.2022 - Current
Scheduled client appointments and managed daily service flow.
Recommended nail care products and provided aftercare instructions to clients.
Welcomed customers, informed them about services and products, and addressed inquiries.
Supported team members during peak periods to enhance service efficiency.
Ensured cleanliness of work areas to uphold Desert Beauty Lab salon standards.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manicurist
Wynn Las Vegas
Las Vegas, Nevada
08.2015 - 10.2022
Delivered manicure and pedicure services for Wynn Las Vegas spa guests.
Consulted guests on nail care preferences and service selections.
Engaged with clients to understand specific nail care needs, discussing service preferences and special requests.
Maintained guest comfort throughout luxury resort salon appointments.
Recommended home care products that aligned with Wynn Las Vegas service menus to enhance client satisfaction.
Sanitized tools, stations, and surfaces to Wynn spa standards.
Followed hygiene, safety, and professional grooming requirements daily.
Welcomed customers upon arrival at spa, creating a friendly atmosphere and providing information about services and products while answering questions.
Lead Manicurist/Manicurist/Receptionist
Bellagio Hotel and Casino
Las Vegas, Nevada
05.2002 - 08.2015
Provided manicure and pedicure services for Bellagio Spa guests
Consistently recognized by management for providing superior customer service.
Cultivated strong relationships with clients through attentive service, resulting in repeat visits and referrals.
Enhanced client comfort during spa services and consultations, contributing to a positive guest experience
Addressed and resolved guest complaints by listening to concerns and providing appropriate solutions.
Met with clients to discuss needs, service preferences and special requests.
Greeted customers, provided information about services and products, and answered any questions.
Sanitized tools, stations, and equipment following spa safety standards
Maintained detailed inventory of nail care supplies, polishes, and gel nail colors to ensure availability for services.
Handled staff development, budgeting and supply ordering.
Managed cash register operations accurately by collecting payments from clients.
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health