Teresa Ramsey
Sharon,SC
Summary
Dynamic professional with extensive experience in business and customer/employee relations.
Detail oriented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Oriented achiever who utilizes exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Serving Specialist
First Watch
Fort Mill, SC
01.2025 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Adult Caregiver
Self Employed
York County SC
01.2014 - 01.2025
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
Store Owner
Countrytime Feed and Supply
Sharon, SC
08.2011 - 01.2014
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions while maintaining a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Executed various responsibilities including operating the store, handling cash transactions, and replenishing merchandise.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Increased sales by 34% with special displays and promotions.
Office Manager
B & J Granite
York, SC
08.2005 - 01.2012
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Co-Owner
Cabinets 4 U
Lake Norman, NC
01.1998 - 08.2005
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Staffing Specialist
Olsten Staffing Services
Charlotte, NC
01.1995 - 10.1997
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Enhanced company reputation through participation in industry events, networking activities, and professional development opportunities.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Human Resources Assistant
Ace Hardware Distribution Center
Huntersville, NC
08.1991 - 01.1995
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Supported development of performance management systems, aligning employee objectives with company goals.
Education
No Degree - Accounting And Finance
University of South Carolina
Columbia, SCNo Degree - Marketing Management And Research
Central Piedmont Community College
Charlotte, NCNo Degree - Human Resources Training
Central Piedmont Community College
Charlotte, NCAssociate of Applied Science - Nursing
York Technical College
Rock Hill, SCSkills
- Customer service proficiency
- Experienced in resolving issues
- Critical analysis
- File management expertise
- Cross-functional collaboration
- Effective communication
- Cross-functional teamwork
- Proficient in handling multiple priorities
- In-depth cause evaluation
Certification
StateFood Safety - Allergens
Statefood Safety - Handwashing
Statefood Safety - Sexual Harassment Prevention
Statefood Safety - Alcohol Training
Statefood Safety - Food Handler
HazCom Training - Training Course
Americans with Disabilities (ADA) Training
Code of Ethics and Business Conduct Training
PCI Compliance Course Training
Employee and Customer Safety Training Course
Timeline
Serving Specialist
First Watch
01.2025 - Current
Adult Caregiver
Self Employed
01.2014 - 01.2025
Store Owner
Countrytime Feed and Supply
08.2011 - 01.2014
Office Manager
B & J Granite
08.2005 - 01.2012
Co-Owner
Cabinets 4 U
01.1998 - 08.2005
Staffing Specialist
Olsten Staffing Services
01.1995 - 10.1997
Human Resources Assistant
Ace Hardware Distribution Center
08.1991 - 01.1995
No Degree - Accounting And Finance
University of South Carolina
No Degree - Marketing Management And Research
Central Piedmont Community College
No Degree - Human Resources Training
Central Piedmont Community College
Associate of Applied Science - Nursing
York Technical College