Teresa Reichert
Wright City,MO
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Temporary Point of Sale print and production planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
34
34
years of professional experience
Work History
Director of Estimating
Sterling Graphics LLC
Pewaukee, WI
04.2005 - Current
- Analyzing requirement documents, blueprints and project plans to gain a thorough understanding of the project
- Determining what factors of production will influence the cost of a service or product
- Preparing material estimates and cost estimates for the product or service
- Creating labor estimates for any project
- Developing and maintaining relationships with company vendors and contractors
- Managing bids from vendors and contractors
- Using bid data to prepare detailed a cost analysis
- Presenting prepared estimates to management and other stakeholders
- Compiling and recording actual costs
Sales Representative
Meyer's Display
Minneapolis, MN
01.2002 - 02.2005
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service /Design Manager
US Display
Hawk Point , MO
03.1988 - 10.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Skills
- Crisis Management
- Contract and Vendor Management
- Strategic Planning
- Budget Management
- Production Standards Conformance
- External and Public Relations
- Production Details Brainstorming
- People Management
- Charismatic Leader
- Organizational Development
- Administrative Support
Timeline
Director of Estimating
Sterling Graphics LLC
04.2005 - Current
Sales Representative
Meyer's Display
01.2002 - 02.2005
Customer Service /Design Manager
US Display
03.1988 - 10.2001
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