Teresa Renken
Lincoln,NE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Have held a vast array of positions all directed at the success of either the clients and customers, and,most recently, students in need of life skills coaching.
Overview
19
19
years of professional experience
Work History
Para-educator
Lincoln Public Schools - Prescott
10.2022 - Current
- Assisted teachers and worked individually with students with special needs.
- Helped deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Collaborated with teachers to help with classroom and workload management.
Sales Support and Purchasing Expeditor
Teledyne Isco (through Express Employment)
10.2021 - 08.2022
- Helped inspect stock to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules with the sales team and adjusted plans to accommodate changes in demand.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Industrial Sales Representative
Snyder Industries
10.2013 - 09.2021
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to reach existing and potential customers, consistently meeting or exceeding sales team and personal goals/quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Interacted with problematic accounts, helping to build lasting rapport.
Customer Service Representative/Product Specialist
AAA Auto Club Group
08.2004 - 05.2012
- Offered advice and assistance to AAA members, paying attention to needs and wants based on requests for either roadside assistance or insurance quotes/questions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Journalism
University of Nebraska - Lincoln
Lincoln, NE12.1988
Skills
- Enthusiasm for Students and Teaching
- Tutoring and Mentoring
- Purchasing and Product Sourcing
- Verbal and Written Communication
- Customer Orders
- Build Customer Relationships
- Customer Relationship Management
Timeline
Para-educator
Lincoln Public Schools - Prescott
10.2022 - Current
Sales Support and Purchasing Expeditor
Teledyne Isco (through Express Employment)
10.2021 - 08.2022
Industrial Sales Representative
Snyder Industries
10.2013 - 09.2021
Customer Service Representative/Product Specialist
AAA Auto Club Group
08.2004 - 05.2012
Bachelor of Arts - Journalism
University of Nebraska - Lincoln
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