Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Reynolds

Terrell,TX

Summary

Proven leader in customer experience management at Brookshires Grocery Company, adept in cross-functional collaboration and customer empathy. Enhanced customer satisfaction and operational efficiency through innovative training programs and staff management. Skilled in account management, achieving significant improvements in customer service and team productivity.

Overview

34
34
years of professional experience

Work History

Customer Experience Manager

Brookshires Grocery Company
11.2019 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Clerical Worker

Lone Star Security Service
10.2017 - 02.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization.

Financial Associate

American National Bank
03.1998 - 10.2017
  • Developed strong relationships with clients through consistent communication and exceptional customer service skills.
  • Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Office Cashier

Carnival Food Store
09.1997 - 03.1998
  • Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
  • Reduced wait times for customers by streamlining checkout processes and prioritizing tasks.
  • Operated cash register to record transactions accurately and efficiently.

Assistant Front End Manager

Kroger Food Store
09.1990 - 09.1997
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.

Education

High School Diploma -

Terrell High School
Terrell, TX
06.1989

Skills

  • Cross-Functional Collaboration
  • Voice of Customer Analysis
  • Customer Empathy
  • Account Management
  • Training programs
  • Performance Evaluations
  • Staff Management
  • Team Recruiting and Hiring

Timeline

Customer Experience Manager

Brookshires Grocery Company
11.2019 - Current

Clerical Worker

Lone Star Security Service
10.2017 - 02.2023

Financial Associate

American National Bank
03.1998 - 10.2017

Office Cashier

Carnival Food Store
09.1997 - 03.1998

Assistant Front End Manager

Kroger Food Store
09.1990 - 09.1997

High School Diploma -

Terrell High School

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Teresa Reynolds