Lauren McCoy
Tyler,TX
Summary
Proven Office Cashier at Brookshires Grocery Company, adept in cash handling and fraud prevention, with a flair for resolving customer complaints efficiently, ensuring satisfaction. Demonstrated professionalism and courtesy, achieving a significant reduction in transaction discrepancies. Skilled in front-end management and customer assistance, consistently maintaining reliability and punctuality.
Overview
4
4
years of professional experience
Work History
Office Cashier
Brookshires Grocery Company
Tyler , Texas
06.2021 - Current
- Resolved customer complaints professionally and efficiently.
- Explained store policies when necessary to ensure customer satisfaction.
- Offered customers carry-out service at completion of transaction.
- Answered phone calls to assist customers with questions and orders.
- Maintained accurate records of all transactions using appropriate software programs.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
- Resolved discrepancies between actual sales totals and computer generated reports in a timely manner.
Education
Tyler Junior College
Tyler, TXSkills
- Guest inquiries
- Cash counting
- Cash handling expertise
- Professionalism and courtesy
- Customer assistance
- Reliability and punctuality
- Front end management
- Drawer preparation
- Cash register operation
- Fraud prevention awareness
References
- Stephen Williams- Store Director at Brookshires Grocery Company 2020-2023
Contact Information: Cell: (903)-787-6645
- Cynthia Cook- Assistant Customer Experience Manager at Brookshires Company 1986-present
Contact Information: Cell: (903)-312-4569
Store Phone: (903)-593-1411
- JD Warren- Customer Experience Manager at Brookshires Grocery Company 2023-2024
Contact Information: Cell: (817)-915-1206
Other Information
I am currently going to Tyler Junior College in order to complete my prerequisites for nursing school. Once completing my prerequisites I plan on applying to Tyler Junior College and University of Texas at Tyler to complete my nursing degree. I have always had a passion for the medical field, and have always seen myself working in some aspect affiliated with it.
Timeline
Office Cashier
Brookshires Grocery Company
06.2021 - Current
Tyler Junior College
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