Jacquelynn Schuman
Eastland,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Bakery/Deli Manager
Brookshires Grocery Company
05.2024 - Current
- Oversaw catering orders, coordinating logistics to ensure timely delivery of high-quality items for special events.
- Introduced innovative recipes that catered to diverse dietary needs such as gluten-free or vegan options.
- Coordinated seasonal promotions by adjusting product displays according to holidays or special occasions.
- Maintained a clean and inviting store environment, adhering to strict sanitation standards.
Assistant Operational Excellence Manager
Brookshires Grocery Company
10.2023 - Current
- Managed projects from inception to completion, delivering results on time and within budget constraints.
- Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
Bank Teller
First Financial Bank
02.2023 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
Front End Team Lead
Wal Mart
04.2007 - 12.2022
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Certificate - Massage Therapy
Texas Center For Massage Therapy
Richardson, TX07.2012
High School Diploma -
Eastland High School
Eastland, TX05.2004
Skills
- Sanitation Procedures
- Food Safety Compliance
- Scheduling Coordination
- Menu development
- Supervisory Experience
- Food management experience
Timeline
Bakery/Deli Manager
Brookshires Grocery Company
05.2024 - Current
Assistant Operational Excellence Manager
Brookshires Grocery Company
10.2023 - Current
Bank Teller
First Financial Bank
02.2023 - 10.2023
Front End Team Lead
Wal Mart
04.2007 - 12.2022
Certificate - Massage Therapy
Texas Center For Massage Therapy
High School Diploma -
Eastland High School
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