Zachary Reed
Tyler,TX
Summary
Human Resources Management student with experience in confidential records handling, compliance, and stakeholder communication. Skilled in managing sensitive data, ensuring accuracy, and coordinating processes. Ready to support HR functions such as recruitment. Employee Relations, HR Coordinator, and HR Assistant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist - Outreach
HealthMark Group
04.2024 - Current
- Manage confidential employee and client records in compliance with HIPAA and organizational policies, ensuring data security and accuracy.
- Facilitated communication between multiple departments and external parties to support the timely resolution of records requests.
- Maintained electronic records and audit-ready documentation to support compliance and reporting requirements.
- Assisted in educating requestors on procedural guidelines and documentation standards, supporting policy adherence.
- Prioritized workload to meet deadlines and support operational efficiency.
Customer Service Support Specialist
247.ai
10.2021 - 05.2022
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
Eligibility Specialist
Maximus Call Center
06.2019 - 06.2021
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Interviewed applicants and explained the scope of different available benefits.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Chandler, AZ03-2026
High School Diploma -
Athens High School
Athens, TX06-2018
Skills
- Records Management & Data Accuracy
- Confidential Information Handling
- Clear communication & Customer Service
- Multitasking & Time Management
- Basic Knowledge of HR Policies & Procedures ( In progress)
- Microsoft Office
Certification
AHIOS Certified Release of Information Specialist
Timeline
Customer Service Specialist - Outreach
HealthMark Group
04.2024 - Current
Customer Service Support Specialist
247.ai
10.2021 - 05.2022
Eligibility Specialist
Maximus Call Center
06.2019 - 06.2021
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
High School Diploma -
Athens High School
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