Teresa Robison
Joliet,IL
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes
Seasoned Casino Dealer with experience in a variety of table games. Strong knowledge of casino operations, game rules, and customer service best practices. Offer high-level problem-solving skills, quick decision-making ability, and excellent mathematical acumen. Impactful contributions include improving gaming pace, maintaining game security and enhancing overall player satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Casino Dealer
Grandvictoria casino
Elgin, IL
06.2013 - 09.2025
- LEnsured fairness and compliance by managing diverse casino games effectively.
- Monitored player behavior to uphold a positive gaming atmosphere.
- Oversaw cash transactions, verifying chip counts with precision.
- Assisted players with game rules and strategies for an enriched experience.
- Maintained cleanliness and organization of tables and equipment consistently.
- Collaborated with team members, ensuring smooth operations during games.
- Identified and reported irregularities promptly to maintain security.
- Dealt Blackjack, Poker, Baccarat, roulette, and craps proficiently
Casino Dealer
Hollywood Casino Joliet
Joliet, IL
01.2007 - 04.2012
- Ensured fair play and compliance with rules across various casino games.
- Delivered prompt, professional responses to guest inquiries and complaints.
- Facilitated accurate payouts through proficient math skills.
- Provided exceptional customer service to enhance guest satisfaction during gaming experiences.
Casino games dealer/Dual Rate Supervisor
Harrahs Casino Joliet
Joliet, IL
11.1995 - 01.2007
- Facilitated various casino games, including blackjack, craps, and roulette, to enhance player engagement.
- Trained new dealers on game rules, procedures, and customer service standards.
- Managed game flow and maintained optimal table conditions throughout shifts.
- Communicated effectively with dealers and supervisors to ensure smooth operations.
- Resolved disputes between players or guests using strong problem-solving skills.
- Assisted in onboarding new employees by providing guidance on dealing procedures.
Personal affairs specialist
United states air force
11.1988 - 02.1991
- Facilitated onboarding by providing essential resources to new employees.
- Developed efficient filing systems for streamlined document retrieval.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Greeted visitors, clients, and guests professionally.
- Entered data into databases with accuracy and efficiency.
- Prepared reports, presentations, and correspondence effectively.
- Processed birth registrations and passport applications for USAF members.
- Received and distributed mail, letters, and packages promptly.
Education
High School Diploma -
Joliet West High School
Joliet, IL04-1988
Some College (No Degree) - Business Accountancy
Florida State University
Tallahassee, FLSkills
- Table management and cash handling
- Mathematical proficiency
- Gaming compliance and rules
- Accurate payouts and decision-making
- Adaptability and memory retention
- Customer service excellence
- Dealer training expertise
Certification
Illinois gaming license from November 1995-September 2025
References
References available upon request.
Timeline
Casino Dealer
Grandvictoria casino
06.2013 - 09.2025
Casino Dealer
Hollywood Casino Joliet
01.2007 - 04.2012
Casino games dealer/Dual Rate Supervisor
Harrahs Casino Joliet
11.1995 - 01.2007
Personal affairs specialist
United states air force
11.1988 - 02.1991
High School Diploma -
Joliet West High School
Some College (No Degree) - Business Accountancy
Florida State University