Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Rocha Martinez

Watsonville,CA

Summary

Reliable Store Manager with 17 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing , database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Store Manager

VIP Wireless
831 Water St, CA
04.2007 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash to facilitate opening and closing duties.
  • Trained and mentored associates to teach monthly tasks and procedures.
  • Provided individual weekly schedule to employees.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Coordinated inventory, stocking and ordering.
  • Entered information into system to update status reports.
  • Inspected incoming materials for damage.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided daily end of day report for products sold.
  • Override and adjust product prices as needed.
  • Assisted customers with phone related issues or network.
  • Provided tech support.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Muñoz Tax Service

Norberto Muñoz
Watsonville , CA
02.2007 - 04.2007
  • Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
  • Answered incoming calls promptly and professionally.
  • Conducted system backups regularly to protect data from loss or corruption.
  • Organized physical documents before scanning them into the digital system for storage purposes.
  • Ensured all documents were filed correctly according to their respective categories.
  • Conducted periodic audits of documents in order to ensure accuracy of records.
  • Created new folders and labels for efficient organization of documents.

Travel Service Agent

Casa Blanca Travel Agency
Watsonville , CA
06.2006 - 01.2007
  • Resolved customer complaints promptly and professionally.
  • Answered calls professionally and efficiently.
  • Created detailed itineraries for clients to ensure they had a successful trip.
  • Provided excellent customer service to ensure customer satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate - Basics For College English & Math

Cabrillo College
Aptos, CA
08-2006

High School Diploma -

Watsonville High School
Watsonville, CA
06-2006

Skills

  • Bilingual English & Spanish
  • Risk Management
  • Partnership Building
  • Customer Service Management
  • Project Management
  • Employee Training
  • Problem solving
  • Attention to detail
  • Time management
  • Team work
  • Communication ability

Timeline

Store Manager

VIP Wireless
04.2007 - Current

Muñoz Tax Service

Norberto Muñoz
02.2007 - 04.2007

Travel Service Agent

Casa Blanca Travel Agency
06.2006 - 01.2007

Certificate - Basics For College English & Math

Cabrillo College

High School Diploma -

Watsonville High School
Teresa Rocha Martinez