TERESA RODARTE
Goodyear,AZ
Summary
Seasoned Engagement Manager boasting strong background in client relationship management and strategic planning. Possess notable skills in facilitating communication between stakeholders, driving operational efficiency, and leading cross-functional teams to achieve business goals. Record of success includes implementing innovative strategies to improve customer engagement and loyalty.
Overview
9
9
years of professional experience
Work History
Service & Engagement Manager
Target
Goodyear, USA
12.2023 - Current
- Maintained excellent client relations by effectively managing expectations and resolving potential conflicts resulting in a high level of customer satisfaction.
- Utilized data-driven approaches to continuously improve engagement services, leading to enhanced performance metrics
- Oversaw the coordination, delivery, and evaluation of Department training programs as well as conducted regular quarterly reviews
- Delivered excellent leadership by mentoring and coaching team members to identify potential areas for growth.
- Sustained upward trajectory for both profits and revenues every month
- Identified opportunities for improvement in existing processes and proposed innovative solutions.
Hospitality Management
LOEWS VENTANA CANYON RESORT
Tucson, USA
10.2015 - 05.2023
- Elevated team member engagement by providing guidance on a weekly basis after reviewing company benchmarks
- Oversaw departmental acquisitions and synchronized schedules in accordance with anticipated business needs.
- Implemented proper training and monthly audits to maintain accurate inventory
- Utilized comprehensive training, supervision, counseling and coaching strategies to successfully assess, hire and retain an effective team
- Resolve staff and guest concerns through rigorous analysis of incidents with a focus on delivering innovative yet logical resolutions.
Education
High School Diploma -
Willcox High School
12.2013
Skills
- Proficient in Microsoft Office
- Forecast Planning Skills
- Effective team builder
- Strategic Problem Resolution
- Results Oriented
- Adept at Record Management
- Financial Acumen
- Data Interpretation
- CPR/AED Certificate
- RHS Certificate (in process)
- Familiar with Dentrix
- Proficient in Microsoft Office
- Bilingual (Fluent in Spanish)
- RBT Certification (Register Behavior Technician)
References
- Roseanna Gastelum, Former Manager, Roseanna_gastelum@hotmail.com, (520) 241-2199
- Felicia Sell, Former Manager, Felicias91@gmail.com, (520) 499-9831
Timeline
Service & Engagement Manager
Target
12.2023 - Current
Hospitality Management
LOEWS VENTANA CANYON RESORT
10.2015 - 05.2023
High School Diploma -
Willcox High School