Teresa Rossetti
Tewksbury,MA
Summary
Dynamic Branch Manager with a proven track record at C.H. Robinson, excelling in operations management and customer service. Expert in optimizing workflows and enhancing service delivery, resulting in improved customer satisfaction. Strong leadership skills foster team performance, while strategic budget management ensures financial goals are consistently met.
Overview
28
28
years of professional experience
Work History
Branch Manager
C.H. Robinson
Woburn, MA
10.2012 - 09.2025
- Led branch operations to optimize efficiency and enhance service delivery.
- Developed strategic plans to meet customer demands and improve satisfaction levels.
- Managed budgets, ensuring adherence to financial goals and resource allocation.
- Oversaw team performance, providing coaching and mentorship to staff members.
Operations Manager
Phoenix International Services
Woburn, MA
11.2005 - 10.2012
- Streamlined operational workflows to enhance efficiency across transportation and logistics processes.
- Developed and implemented process improvements, resulting in increased service reliability and customer satisfaction.
- Managed cross-functional teams to optimize supply chain performance and reduce operational bottlenecks.
- Analyzed data trends to inform strategic decisions regarding route optimization and resource allocation.
Import Manager
Dynasty International
East Boston, Ma
05.1997 - 11.2005
- Led branch operations to optimize efficiency and enhance service delivery.
- Developed strategic plans to meet customer demands and improve satisfaction levels.
- Managed budgets, ensuring adherence to financial goals and resource allocation.
- Oversaw team performance, providing coaching and mentorship to staff members.
Education
High School Diploma -
Revere High School
Revere, MA06.1996
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
C.H. Robinson
10.2012 - 09.2025
Operations Manager
Phoenix International Services
11.2005 - 10.2012
Import Manager
Dynasty International
05.1997 - 11.2005
High School Diploma -
Revere High School