Teresa Sanderson
Wilmington
Summary
Dynamic professional with a proven track record in customer service. Excelling in client engagement, conflict resolution, data management and HIPAA compliance. Proven track record in streamlining workflows and enhancing patient satisfaction. Adept at collaborative teamwork, effectively managing referrals and communication to optimize healthcare delivery. Passionate about improving patient experiences and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
BenchMark Physical Therapy
Leland, NC
03.2025 - Current
- Coordinated patient referrals to specialists and other healthcare providers.
- Conducted patient satisfaction surveys to identify areas for improvement.
- Facilitated communication between patients and medical teams.
- Maintained accurate and up-to-date patient records in electronic health system.
- Assisted with obtaining authorizations from insurance companies for specific procedures or tests.
- Educated patients on treatment procedures and healthcare services.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Managed appointment cancellations, rescheduling, and waitlist requests from patients.
- Addressed any billing inquiries from patients by liaising with appropriate department.
- Received incoming calls and triaged phone requests.
- Conducted phone calls to remind patients of upcoming appointments or schedule changes.
- Scheduled patient appointments and coordinated follow-up visits.
- Attempted to maintain continuity of care when scheduling patient appointments.
- Addressed patient inquiries and concerns with timely responses.
- Maintained patient records with strict adherence to confidentiality protocols.
- Assisted patients with navigating healthcare system.
- Streamlined administrative processes to enhance patient experience.
- Managed patient flow to optimize clinic efficiency.
- Assisted patients with meeting financial obligations with use of sliding scales.
- Coordinated communication between patients, family members and medical staff.
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Coordinated patient care schedules, ensuring timely access to services and reducing appointment wait times.
Customer Service Representative
NexRep
Home
06.2020 - 05.2025
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Volunteer
City of Leominster
Leominster, MA
09.2010 - 11.2020
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Led group discussions and activities to meet different community needs.
- Created educational materials to convey important information to service recipients.
Salesperson
Vantel Pearls
Home
03.2017 - 11.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
Nashoba Regional High School
Bolton, MA06-2004
Skills
- Proficient in Computer Applications
- Attention to detail
- Efficient Workflow Management
- Optimistic Outlook
- Efficient Data Management
- Client Engagement Skills
- Conflict Resolution Expertise
- Collaborative Teamwork
- HIPAA protocol adherence
- Organizational standards
- Healthcare operations
- Critical thinking skills
Timeline
Patient Care Coordinator
BenchMark Physical Therapy
03.2025 - Current
Customer Service Representative
NexRep
06.2020 - 05.2025
Salesperson
Vantel Pearls
03.2017 - 11.2019
Volunteer
City of Leominster
09.2010 - 11.2020
High School Diploma -
Nashoba Regional High School