Summary
Overview
Work History
Education
Skills
Volunteer Experience
Degree
Certifications And Qualifications
Languages
References
Timeline
Generic

TERESA SAÑUDO

Miami,USA

Summary

Dynamic manager with extensive experience at Resorts Advantage Ltd., Inc., excelling in data verification and compliance. Proven ability to lead large teams and enhance operational strategies, resulting in improved customer satisfaction. Skilled in analytical reporting and conflict resolution, driving efficiency and fostering cross-departmental collaboration to support multiple entities in the hospitality industry.

Overview

24
24
years of professional experience

Work History

Manager of Verifications

Resorts Advantage Ltd., Inc.
Miami, USA
10.2000 - Current
  • Data Verification & Compliance: Oversee and verify client information, ensuring system records comply with company policies and regulatory standards
  • Process Optimization: Maintain, manage, and update database systems, generating analytical reports on client portfolios
  • Customer Relations: Monitor membership status, resolve client concerns, and facilitate seamless communication between departments
  • Large Team Leadership & Supervision: Manage and mentor a diverse team across multiple departments, ensuring high productivity and adherence to company policies
  • Cross-Departmental Collaboration: Identify and resolve portfolio-related challenges, coordinating with legal, operations, and marketing teams
  • Training & Leadership: Develop training materials for internal teams, supervise the Operations Department, and assign work strategically for efficiency
  • Strategic Decision-Making: Assist in developing operational strategies to enhance customer satisfaction and organizational growth
  • Multi-Entity Support: Play a crucial role in supporting multiple entities within the hotel and vacation ownership industry, ensuring smooth back-office operations for resorts and affiliated businesses
  • Financial Reconciliations: Conduct monthly and quarterly reconciliations of accounts to ensure accuracy and financial integrity
  • Internal Audit: Perform internal audits to maintain compliance and assess financial health, identifying discrepancies and implementing corrective measures

Education

Master of Business Administration - Management of International Enterprises

Polytechnic University of Puerto Rico
Miami, FL
06.2018

Paralegal Certificate -

Florida International University, Legal Studies Institute
Miami, FL
08.2015

Bachelor of Science - Organizational Management

Polytechnic University of Puerto Rico
Miami, FL
06.2014

Bachelor of Science - pre-law and law studies

University of Camaguey
Camaguey, Cuba
07-1995

Skills

  • Data Analysis and Compliance
  • Client and stakeholder communication
  • CRM and Database Management
  • Large team leadership and supervision
  • Operational Strategy and Decision-Making
  • Problem-Solving and Conflict Resolution
  • Legal documentation
  • Training and Workforce Development
  • Process Improvement and Workflow Optimization
  • Multi-Entity Support & Customer Engagement
  • Financial Reconciliations and Internal Audits
  • Cross-departmental collaboration
  • Customer relations
  • Analytical reporting
  • Regulatory compliance
  • Data verification
  • Internal auditing
  • Complex Problem-solving
  • Business development
  • Project management
  • Documentation and reporting
  • Business administration
  • Performance evaluations
  • Recruiting and interviewing

Volunteer Experience

Hermanas de la Caridad, Miami, FL, Regular volunteer

Degree

MBA

Certifications And Qualifications

  • Public Notary Certified
  • Strong multitasking and leadership abilities
  • Proven expertise in managing large teams and overseeing operations
  • Excellent problem-solving and analytical skills
  • Quick learner with adaptability to new software and processes
  • Experience in supporting multiple entities within the resort and vacation ownership sector
  • Expertise in financial reconciliations and internal audits

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager of Verifications

Resorts Advantage Ltd., Inc.
10.2000 - Current

Master of Business Administration - Management of International Enterprises

Polytechnic University of Puerto Rico

Paralegal Certificate -

Florida International University, Legal Studies Institute

Bachelor of Science - Organizational Management

Polytechnic University of Puerto Rico

Bachelor of Science - pre-law and law studies

University of Camaguey

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TERESA SAÑUDO