Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa Scott

Los Angeles,CA

Summary

Dynamic delivery professional with extensive experience as a DSP and driver, excelling in route management and team coordination. Proven track record in enhancing operational efficiency and reducing costs through strategic planning. Strong leadership and effective communication skills foster a motivated team environment, ensuring timely and safe deliveries while maintaining high customer service standards.

Overview

9
9
years of professional experience

Work History

DSP

Jitsu
Santa Fe Springs, California
02.2024 - Current
  • Manage and assign drivers routes
  • Safely operated delivery vehicle during assigned routes, ensuring timely deliveries.
  • Loaded and unloaded packages for accurate distribution and operational efficiency.
  • Communicated with team members to coordinate route adjustments and enhance operations.
  • Monitored inventory levels, promptly reporting discrepancies to management.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Maintained cleanliness and organization of delivery area to optimize workflow.
  • Utilized handheld devices for effective tracking of deliveries and schedule management.
  • Managed delivery schedules efficiently to meet customer requirements.

RSP - Driver

Ontrac
Commerce, California
01.2023 - Current
  • Supervised daily delivery operations and managed driver schedules effectively.
  • Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
  • Developed strategies to improve operational efficiency by reducing costs and increasing productivity.
  • Created reports detailing the number of deliveries made each day as well as any delays experienced due to weather conditions or traffic congestion.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled personnel hiring, performance evaluations and disciplinary actions.

DSP

TForceFinalMile
Fullerton, California
12.2022 - 03.2024
  • Supervised daily operations of delivery routes and driver schedules.
  • Trained new drivers on safety protocols and operational procedures.
  • Coordinated communication between drivers and dispatch for efficient routing.
  • Monitored vehicle maintenance and ensured compliance with safety regulations.
  • Evaluated driver performance and provided feedback for improvement.
  • Resolved customer inquiries related to delivery issues and service quality.
  • Implemented process improvements to enhance route efficiency and reduce delays.
  • Conducted regular staff meetings to discuss challenges and operational updates.
  • Coached drivers on proper techniques for loading and unloading cargo safely.
  • Monitored driver performance and provided guidance on safety measures.
  • Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
  • Assisted with recruiting qualified drivers to fill open positions within the company.
  • Implemented disciplinary actions when necessary according to company policies.
  • Developed effective training programs for new drivers.
  • Performed administrative tasks such as payroll processing and record keeping for driver information.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.

Driver

Deliver It
Inglewood, California
01.2017 - 10.2021
  • Delivered packages safely and efficiently to various locations.
  • Managed time effectively to meet delivery schedules consistently.
  • Delivered goods and services to customers on time and in excellent condition.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.

Education

Bachelor of Arts - Broadcast Journalism

University of California, Los Angeles
Los Angeles, CA
07-2008

Skills

  • Route management
  • Delivery tracking
  • Safety compliance
  • Vehicle maintenance
  • Performance evaluation
  • Customer service
  • Cost reduction strategies
  • Team coordination
  • Multitasking
  • Leadership development
  • Time management
  • Effective communication
  • Problem-solving aptitude

References

References available upon request.

Timeline

DSP

Jitsu
02.2024 - Current

RSP - Driver

Ontrac
01.2023 - Current

DSP

TForceFinalMile
12.2022 - 03.2024

Driver

Deliver It
01.2017 - 10.2021

Bachelor of Arts - Broadcast Journalism

University of California, Los Angeles

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