Teresa Marie Albright
Asbury Park,NJ
Summary
Strong background of navigating high-stress environments with the incorporation of team work and leadership capabilities. Extensive patient/customer service relations, as well as the detailed-oriented tasks of insurance inquiries.
Overview
18
18
years of professional experience
Work History
Supervisor of Patient Access Emergency Department
CentraState Medical Center
11.2022 - Current
- Oversees 40 registrars in fast-paced emergency department.
- Provides appropriate supervision ensuring efficient admission and accurate, complete registration of patients; including obtaining prescribed demographics, insurance, pre-authorization, and financial information. Maintains sound credit, collection and cash control procedures. In collaboration with Director and Manager, assists in development and implementation of departmental goals.
- Establishes departmental quality and compliance, including adherence to HIPAA regulations. Performs regular audits and evaluates processes, workflows and procedures to identify opportunities for improvement. Implements change and takes initiative to resolve issues as needed.
- Develops departmental goals and objectives. Establishes priorities, assigns work, and monitors workflow. Provides routine feedback to the team regarding productivity, quality audits and customer service to promote continuous improvement in operations and/ or financial performance.
- Selects, trains/orients, assigns and manages department staff (either directly or through subordinates). Develops standards of performance, evaluates performance and initiates or makes recommendations for personnel actions. Develops and maintains team schedules within budgeted parameters. Completes biweekly time and attendance and monitors weekly for accuracy. Reviews and approves time off requests. Adjusts shift coverage as necessary.
- Reviews and updates policies and procedures on a regular basis. Regularly provides in-service training for all subordinates to keep job knowledge current. Ensures team is up to date on procedure changes, policy changes and federal guidelines.
- Monitors the performance of appropriate Work queues to ensure timely completion.
- Participation in weekly organizational meetings with various emergency department heads.
- Handles customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Extensive knowledge of hospital operating system EPIC.
Lead Patient Access Representative
Centrastate Medical Center
12.2016 - 11.2022
- Created and revised schedules for emergency department staff on all shifts.
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Extensive knowledge of hospital operating systems including Epic, Wellsoft, Meditech, Ehim, Passport, AS400 and HealthPay.
- Experienced with all insurances: private, Medicaid, with primary focus on Medicare and the Medicare Secondary Payer (MSP) process.
- Responsible for reporting any safety issues from hazardous environments to medical errors.
- Knowledge of admitting long and short term patients, calling hospital codes, as well as outpatient charts, collection of co-payments and proper handling of all legal documents.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Developed comprehensive training materials for new hires, leading to faster on boarding and increased employee confidence in their roles.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
OFFICE MANAGER
Jaamds Co.
06.2006 - 09.2017
- Created Prevailing Wage tax breakdowns for subcontractors of NYC Board of Education
- Financial data entry for verification and reconciliation of company accounts
- Generated invoices upon receipt of billing information and tracking of collection processes
- Managed correspondence from customers and vendors, executed payroll, and coordinated work activities between state and labor relations.
Education
Bachelor of Arts - English Literature
ST. JOHN'S UNIVERSITY
Staten Island, NY05.2002
Skills
- Certified Healthcare Access Associate (CHAA)
- Proficient writing skills
- Leadership experience with strong client/patient relations
- Staff Development
- EPIC experience
- Data Analysis
References
References available upon request
Timeline
Supervisor of Patient Access Emergency Department
CentraState Medical Center
11.2022 - Current
Lead Patient Access Representative
Centrastate Medical Center
12.2016 - 11.2022
OFFICE MANAGER
Jaamds Co.
06.2006 - 09.2017
Bachelor of Arts - English Literature
ST. JOHN'S UNIVERSITY
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