Teresa Shape
Henry,SD
Summary
Dynamic professional with a strong background as a Telemetry Monitor Technician at Prairie Lakes Hospital, skilled in patient monitoring techniques and emergency response. Proven ability to enhance client satisfaction through exceptional customer service and effective teamwork. Committed to continuous learning and improving operational efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Telemetry Monitor Technician
Prairie Lakes Hospital
09.2024 - 07.2025
- Monitored patient cardiac rhythms and reported abnormalities to nursing staff.
- Operated telemetry equipment to ensure accurate data transmission and recording.
- Assisted in training new technicians on telemetry procedures and protocols.
- Maintained logs of patient monitoring activities for compliance and review purposes.
Massage Therapist
Spa on Phillips
04.2023 - 10.2024
- Delivered personalized massage therapies to enhance client relaxation and well-being.
- Assisted clients in selecting appropriate treatments based on individual needs and preferences.
- Maintained a clean and organized treatment environment, ensuring compliance with health regulations.
- Collaborated with team members to develop effective treatment plans tailored to clients' goals.
Owner
Meltdown Day Spa
05.2008 - 11.2020
- Developed and implemented spa treatment protocols to enhance client satisfaction and service quality.
- Managed scheduling and client bookings using SpaSoft software to optimize operational efficiency.
- Trained and mentored staff in customer service best practices, improving team performance and engagement.
- Analyzed client feedback to refine service offerings and drive continuous improvement initiatives.
- Oversaw inventory management, ensuring adequate supply levels while minimizing excess stock costs.
- Established marketing strategies to attract new clients and retain existing ones through targeted promotions.
Education
Associate of Science - Sonogram Diagnostic
Southeast Technical Institute
Sioux Falls, SDAssociate of Arts - Cosmetologist
Stewart’s
Sioux Falls, SD06.2010
Associate of Science - Massage Therapy
National American University
Sioux Falls, SD05.2008
Skills
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Emergency response readiness
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Customer needs assessment
- Sales strategies
- Complex Problem-solving
- Meeting deadlines
- Upselling
- Guest relations
- Inventory control
- Sales goals attainment
- Point of sale operation
- Business development
- Promotional support
- Shipment processing
- Sales trends
Timeline
Telemetry Monitor Technician
Prairie Lakes Hospital
09.2024 - 07.2025
Massage Therapist
Spa on Phillips
04.2023 - 10.2024
Owner
Meltdown Day Spa
05.2008 - 11.2020
Associate of Science - Sonogram Diagnostic
Southeast Technical Institute
Associate of Arts - Cosmetologist
Stewart’s
Associate of Science - Massage Therapy
National American University