Teresa Shoemaker
Endicott,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Strong desire to deliver thorough and accurate work while keeping meticulous records and adhering to strict confidentiality. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Release of Information Technician
Verisma Services, Inc
08.2024 - Current
- Collaborated with healthcare providers, insurance companies, and legal professionals to ensure accuracy and completeness of released information.
- Consistently processed high volumes of medical records requests (roughly 80/ day) by efficiently utilizing electronic health record systems and maintaining strict adherence to HIPAA guidelines.
- Managed multiple phone lines, walk-in/ faxed/ mailed requests, and provider inquiries effectively while consistently meeting or exceeding established departmental performance metrics.
- Worked proactively with requesters to resolve any discrepancies or issues ensuring a positive experience for all parties.
Senior Employment Security Clerk
New York State DOL
08.2012 - 04.2021
- Assist both claimants and employers in all aspects (processing claims, advising claimants/employers of the UI process, requisition of necessary documents) of Unemployment claims, interpret and advise of determinations
- Meet with supervisors for personal development
- Independently process documents to complete/ update claims in a timely manner
- Displayed exceptional customer service and communication skills.
- Handled crisis situations calmly and efficiently.
- Educated clients on available benefits, resulting in informed decision-making regarding their personal situations.
- Improved client satisfaction by efficiently managing and resolving unemployment claims. Ran a pilot program for dual monitor use to ease clerk's fact gathering as well as increase claimant satisfaction, noting an increase in productivity by roughly 25%
Education
Bachelor of Science - Psychology
SUNY Brockport
Brockport, NY2006
Associate of Applied Science - Physical Therapist Assistant
Broome Community College
Binghamton, NY2001
Skills
- I possess quality communication skills with a broad and diverse population, analytical thought processes, a strong desire for organization and timeliness, and adapt quickly to prioritize workflow
- Ability to independently interpret/ review/ understand accident and medical reports so add to insure accuracy and completeness of all claim details
- Administrative Experience
- Medical Terminology
- Medical Records
- Data entry
- Microsoft Suite
- Strong desire to excel, and to do so with class
- HIPAA compliance
- Records retention
- Confidentiality practices
- Teamwork and collaboration
- Critical thinking
- Active listening
- Detail-oriented
Timeline
Release of Information Technician
Verisma Services, Inc
08.2024 - Current
Senior Employment Security Clerk
New York State DOL
08.2012 - 04.2021
Bachelor of Science - Psychology
SUNY Brockport
Associate of Applied Science - Physical Therapist Assistant
Broome Community College
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