Summary
Overview
Work History
Education
Skills
Timeline
Teresa Sims

Teresa Sims

Birmingham,AL

Summary

Proven Office Manager and Transportation Director with a track record of enhancing operational efficiency at Rocky Ridge Retirement Living. Excelled in customer service and office administration, achieving significant cost savings through adept vendor negotiations and meticulous account reconciliation. Demonstrated exceptional organizational skills and a commitment to maintaining high standards of professionalism.

Overview

17
17
years of professional experience

Work History

Office Manager

Atria Rocky Ridge Retirement Living
08.2020 - 08.2024
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

School Bus Driver

Hoover City Schools
09.2007 - 10.2020
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
  • Identified and reported mechanical problems and safety hazards.
  • Inspected and serviced buses on regular basis.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.

Transportation Director

Rocky Ridge Retirement Living
07.2009 - 08.2020

Education

Business Management

Central Alabama Community College , Childersburg, AL

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing
  • Administrative Support
  • Bookkeeping
  • Account Reconciliation
  • Mail handling

Timeline

Office Manager - Atria Rocky Ridge Retirement Living
08.2020 - 08.2024
Transportation Director - Rocky Ridge Retirement Living
07.2009 - 08.2020
School Bus Driver - Hoover City Schools
09.2007 - 10.2020
Central Alabama Community College - , Business Management
Teresa Sims