Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Smallwood

Lincoln,NE

Summary

Dynamic and dependable professional with extensive experience as a Pharmacy Technician at Walgreens, excelling in customer service and schedule management. Proven track record of achieving high customer satisfaction through effective communication and meticulous attention to detail in medication preparation. Skilled in vehicle maintenance and safe driving, ensuring reliable transportation for diverse passengers.

Overview

7
7
years of professional experience

Work History

Uber Driver

Uber
12.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Compounding Pharmacy Technician

Wellness Pharmacy ®
07.2020 - 11.2024
  • Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
  • Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
  • Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
  • Collaborated with pharmacists to provide high-quality patient care and tailored medications.
  • Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
  • Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
  • Improved customer satisfaction by providing timely, accurate, and personalized compounded prescriptions.
  • Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
  • Enhanced compounding accuracy by meticulously following formulas and procedures.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Pharmacy Technician

Walgreens
08.2018 - 07.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

Education

Graduate Certificate - Pharmacy

Walgreens Corporate Pharmacy Technician Class
Omaha,ne

Certified Billing And Coding Specialist - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
02-2026

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Punctuality
  • Vehicle maintenance
  • Cleanliness
  • Safe driving
  • Vehicle inspection
  • Safety awareness
  • Dependable and trustworthy
  • Traffic laws and regulations
  • Passenger assistance
  • Special needs passengers

Timeline

Uber Driver

Uber
12.2024 - Current

Compounding Pharmacy Technician

Wellness Pharmacy ®
07.2020 - 11.2024

Pharmacy Technician

Walgreens
08.2018 - 07.2020

Graduate Certificate - Pharmacy

Walgreens Corporate Pharmacy Technician Class

Certified Billing And Coding Specialist - Medical Billing And Coding

U.S. Career Institute

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Teresa Smallwood