TERESA SMITH
Mesquite
Summary
Dynamic, results-driven professional seeking a challenging role within a progressive and stable organization. Committed to delivering excellence and professionalism while driving achievements that foster growth and profitability. A strong advocate for encouragement and recognition, dedicated to contributing to a collaborative environment that propels the company toward success. Eager to leverage skills and experience to make a meaningful impact on organizational goals.
Overview
7
7
years of professional experience
Work History
COLLECTOR
MAURY COBB ATTORNEY AT LAW
Birmingham, AL
05.2024 - 12.2025
- Managed collections process ensuring compliance with legal standards and regulations.
- Developed and documented collection procedures and policies to comply with government regulations.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Debt Collector
AmSher Collection Services
Birmingham, AL
09.2023 - 05.2024
- Managed accounts receivable, ensuring timely collection of outstanding debts.
- Developed and implemented effective communication strategies for engaging clients regarding payment plans.
- Analyzed account histories to identify patterns in late payments, improving recovery strategies.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
COLLECTOR
SWC GROUP LP
Carrollton, TX
09.2018 - 09.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
ASSOCIATES DEGREE - FASHION DESIGN
EL CENTRO COLLEGE
Dallas, TXSkills
- Call center experience
- Debt negotiation
- Script usage
- Fair debt practices
- Payment acceptance
- Collections
- Customer service
Timeline
COLLECTOR
MAURY COBB ATTORNEY AT LAW
05.2024 - 12.2025
Debt Collector
AmSher Collection Services
09.2023 - 05.2024
COLLECTOR
SWC GROUP LP
09.2018 - 09.2023
ASSOCIATES DEGREE - FASHION DESIGN
EL CENTRO COLLEGE