Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariah Murphy

Butfalo

Summary

Dynamic professional with over ten years of customer experience. Focused on productivity, teamwork and customer satisfaction to create the best, most efficient customer service experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Collector

Wellington Capital Partners
06.2023 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.

Body Piercer

Alchemy Ink
07.2022 - 08.2023

Customer Service Representative

KeyBank
01.2022 - 06.2022

Education

Diploma - Billing And Coding

Institute of Medical And Business Careers
Erie, PA
2024

Hamburg High School
Hamburg, NY
2011

Skills

  • Safety procedures
  • Call center experience
  • Assertiveness
  • Customer research
  • Skip tracing
  • Proficiency in software
  • Collections processing
  • Payment schedules
  • Account reviews
  • Legal compliance
  • Financial reporting
  • Account management
  • Billing and collections best practices
  • Call center background

Certification

Medical Billing and Coding

Timeline

Collector

Wellington Capital Partners
06.2023 - Current

Body Piercer

Alchemy Ink
07.2022 - 08.2023

Customer Service Representative

KeyBank
01.2022 - 06.2022

Diploma - Billing And Coding

Institute of Medical And Business Careers

Hamburg High School

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Mariah Murphy