Laureano Zurita
Summary
Dynamic professional with proven expertise in collections and HVAC support, notably at Farmers Home Furniture. Excelled in reducing debts and enhancing customer satisfaction through strategic negotiations and effective communication. Skilled in safety procedures and bilingual in English and Spanish, demonstrating assertiveness and decision-making prowess. Achieved significant efficiency improvements and customer service excellence.
Developed robust negotiation and communication skills in fast-paced environment, focusing on resolving complex issues and maintaining positive client relationships. Seeking to transition into new field, leveraging experience in managing sensitive information and executing detailed financial transactions. Adept at adapting to new challenges and committed to delivering impactful results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Collector
Farmers Home Furniture
02.2025 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Processed payments and applied to customer balances.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Persistently reached out to customers with extremely past-due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Assisted customers in understanding their financial obligations, providing education on credit management, and offering solutions to prevent future delinquencies.
HVAC Assistant
Battles HVAC
06.2023 - 01.2025
- Supported senior technicians in installing, repairing, and maintaining various HVAC systems.
- Removed old equipment from customers' homes and cleaned areas to prepare for new installations.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
- Reduced equipment downtime through routine preventive maintenance checks and prompt troubleshooting efforts.
Education
High School Diploma -
Albertville High School
Albertville, AL05-2023
Skills
- Safety procedures
- Assertiveness
- Customer research
- Call center experience
- FLUENT IN English
- FLUENT IN Spanish
- Persuasion techniques
- Billing and collections best practices
- Decision-making
Certification
- ServSafe Food Handler's Certification
- Alabama Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collector
Farmers Home Furniture
02.2025 - Current
HVAC Assistant
Battles HVAC
06.2023 - 01.2025
High School Diploma -
Albertville High School
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