Hi, I’m
Teresa Spake
Customer service
Burns Flat,OK
Summary
Accomplished Front End Supervisor at Reasor's Foods, adept in enhancing customer satisfaction and streamlining checkout processes. Demonstrated expertise in housekeeping and organizational skills, alongside strong leadership abilities, led to significant improvements in team productivity and efficiency. Skilled in conflict resolution and mentoring, ensuring a positive and efficient work environment.
I haven't worked since 2016 because I'm on disability. I now need an extra income, which is why I'm selling something I can do from home.
Overview
2018
years of professional experience
Work History
KOA
Housekeeping
Job overview
- Collaborated with housekeeping and maintenance staff to ensure timely room preparation and issue resolution.
- Maintained consistent oversight of room availability to support optimal housekeeping team performance.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
Reasor's Foods
Front End Supervisor
02.2014 - 07.2017
Job overview
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
The Home Depot Inc
Front End Supervisor
01.2014 - 09.2016
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
Burns Flat High SchoolBurns Flat, OK
High School Diploma from General And Business And Office
05.1984
Skills
- Housekeeping skills
- Plant housekeeping
- Departmental housekeeping
- Cleaning and housekeeping
- Housekeeping and organization
- Housekeeping and laundry services
- Basic housekeeping duties
- Laundry and housekeeping
Timeline
Front End Supervisor
Reasor's Foods
02.2014 - 07.2017
Front End Supervisor
The Home Depot Inc
01.2014 - 09.2016
Burns Flat High School
High School Diploma from General And Business And Office
Housekeeping
KOA
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