Teresa Sproul
Meridian,ID
Summary
At BCD Travel, I excel as a Travel Consultant II, leveraging my strong communication skills and GDS knowledge to exceed VIP client expectations. I adeptly managed executive travel and special needs accommodations, ensuring compliance with industry regulations. My proactive approach and exceptional customer service solidified client relationships and optimized travel arrangements.
Overview
4
4
years of professional experience
Work History
Travel Consultant II
BCD Travel
10.2020 - Current
- Communicate with VIP clients to develop familiarity with common needs within client's industry and accommodate travel preferences to exceed client expectations and cement relationships.
- Provide comprehensive information when booking airfare, hotel, train and ground transportation arrangements suitable for client needs and achieve best available value.
- Modify existing reservations to provide flexibility in travel while advising on restrictions, penalties and fees to find optimal solutions within company policies.
- Manage client itineraries in compliance with company policies as well as Fly America Act and Open Skies Amendment.
- Optimized client travel, using Global Distribution Systems Including Apollo Travel Network, Sabre Red 360, GroundSpan, Sabre Rail 2.0 , AgentSource Hotel.
- Respond immediately to clients' questions and issues. Found effective solutions and respond within 24 hours.
- Handel travel arrangements for executives and special needs clients.
Education
CMT - Massage Therapy
Idaho School of Massage Therapy
Boise ID01-1993
Bachelor of Arts - Theatre Arts
Boise State University
Boise ID06-1981
Associate of Arts - Early Childhood Education
FSCC
Fort Steilacoom WA05-1978
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Exceptional customer service
- Executive Travel
- Company guidelines and procedures
- International reservations
Timeline
Travel Consultant II
BCD Travel
10.2020 - Current
CMT - Massage Therapy
Idaho School of Massage Therapy
Bachelor of Arts - Theatre Arts
Boise State University
Associate of Arts - Early Childhood Education
FSCC
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