Teresa Toledo
Minneapolis,MN
Summary
Bilingual professional with experience in customer service, team leadership, and high-volume operations. Strong communication, multitasking, and organizational skills developed through fast-paced work environments. Passionate about live events, touring, and creating positive guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Fulfillment Coordinator
Wal-Mart Supercenter
Fridley, MN
2024.02 - Current
- Managed online order fulfillment in a high-volume retail environment while maintaining accuracy and efficiency.
- Assisted with workflow coordination and order tracking systems to improve productivity.
- Trained new associates on fulfillment procedures and operational standards.
- Maintained strong customer service while handling time-sensitive orders in a fast-paced setting.
Team Lead Trainer
Chick-fil-A
Blaine, Minnesota
2023.10 - 2025.03
- Trained and supported team members on customer service standards and daily operations.
- Assisted with team coordination and workflow management during high-volume hours.
- Helped maintain a positive and efficient work environment through leadership and communication.
- Supported staff development through coaching and one-on-one guidance.
Manager
McDonald's
Coon Rapids, Minnesota
2020.01 - 2024.10
- Supervised daily operations and led a team of 13+ employees in a fast-paced environment.
- Delivered excellent customer service and resolved customer concerns efficiently.
- Trained and supported new team members on company procedures and service standards.
- Managed scheduling and workflow to maintain productivity during peak hours.
- Maintained inventory organization and ensured operational efficiency.
Education
BBA - Marketing
UTH Florida University
Miami, FL2028-05
Bachelor of Arts - High School Teaching
Universidad Santander
Mexico2026-10
Skills
- Customer Service
- Bilingual Communication (English-Spanish)
- Team Leadership
- Fast-Paced Operations
- Staff Training & Development
- Conflict Resolution
- Workflow Coordination
- ServSafe Certification
Education and Training
other,other
Languages
- English
- Spanish
- Chinese (Mandarin)
Certification
- ServSafe Certification
- Drivers Licence
Timeline
Order Fulfillment Coordinator
Wal-Mart Supercenter
2024.02 - Current
Team Lead Trainer
Chick-fil-A
2023.10 - 2025.03
Manager
McDonald's
2020.01 - 2024.10
BBA - Marketing
UTH Florida University
Bachelor of Arts - High School Teaching
Universidad Santander