Teresa Tribby
Duluth,MN
Summary
Experienced Customer Service Professional, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
1
1
Certification
Work History
Energy Efficiency Customer Support Specialist II
CLEAResult
11 2013 - 06 2024
- Provided information related to energy efficiency projects to customers
- Maintained excellent customer service by responding to calls and inquiries with a professional, friendly, and patient attitude
- Politely addressed customer complaints and escalated to management when necessary
- Listened, diagnosed, and resolved customer issues, guiding customers through step-by-step solutions
- Developed and maintained strong relationships with customers
- Communicated effectively with customers and colleagues both verbally and in writing
- Stayed up-to-date on industry trends and developments
- Received five star customer satisfaction rating through voice, chat, and email communications
Education
Diploma -
Carlton High School
2007
Skills
- Salesforce proficiency
- MS Office
- Genesys
- Magento
- Analytical and Critical Thinking
- Flexible and Adaptable
- Problem-Solving
- Excellent Communication
Certification
- BPI Certified, Building Performance Institute - Spring 2017
Timeline
Energy Efficiency Customer Support Specialist II
CLEAResult
11 2013 - 06 2024
Diploma -
Carlton High School