Teresa Troiani-Carter
Kansas City,MO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
1989
1989
years of post-secondary education
Work History
Manager, cashier, prep cook
Philly Time
Kansas City, Missouri
03.2014 - 08.2025
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Trained new employees on proper techniques of preparing meals safely.
- Sliced meats to prepare for cooking and assembly of menu items.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Set up work stations prior to opening to minimize prep time.
Cashier, sandwich maker, prep cook
Jersey Boyz now Tays Cheesesteak
North Kansas City, Missouri
03.2006 - 03.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Park Hill
Kansas City, MOWord Processing And Data Entry
Vo Tech
Platte City, MO 08.1984 - 08.1986
Skills
- Effective communication
- Leadership skills
- Inventory management
- Operational efficiency
- Customer service
- Problem solving
- Conflict resolution
- Time management
- Task delegation
References
References available upon request.
Timeline
Manager, cashier, prep cook
Philly Time
03.2014 - 08.2025
Cashier, sandwich maker, prep cook
Jersey Boyz now Tays Cheesesteak
03.2006 - 03.2014
Word Processing And Data Entry
Vo Tech
08.1984 - 08.1986
Park Hill