Summary
Overview
Work History
Education
Skills
Timeline
Barista

Teresa Umayam

Tigard,OR

Summary

Proven track record of excellence, as demonstrated at Lyft with top customer ratings for safety and service. Expert in route planning and passenger transportation, I excel in customer engagement and efficiency. Skilled in vehicle maintenance and adept at fostering positive experiences, I consistently exceed project milestones and improve operational outcomes.

Overview

28
28
years of professional experience

Work History

Rideshare Driver

Lyft
02.2016 - 02.2024
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.

Fulfillment/Processor/Packing, Shipping, and Receiving Assembler

Consumer Cellular
08.2022 - 12.2023
  • Followed outlined specifications to implement assembly plans.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Data entry as well for locating orders for customers

Customer Service Representative/Cashier Team Lead

Walgreens
01.2017 - 04.2019
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Adult Caregiver

Reliance Adult Care Home
03.2013 - 01.2017
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Accounting Clerk

Wells Fargo
09.1995 - 03.2013
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Completed biweekly payroll for company personnel.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Education

Medical Claims/Billing Program - Medical Billing/Coating

US Career Institute
Fort Collins, CO
01.2011

High School Diploma -

Madison High School
Portland, OR
06.1992

Skills

  • Vehicle Maintenance
  • Passenger transportation
  • Customer Engagement
  • Route Planning
  • Quality Control
  • Data Entry

Timeline

Fulfillment/Processor/Packing, Shipping, and Receiving Assembler

Consumer Cellular
08.2022 - 12.2023

Customer Service Representative/Cashier Team Lead

Walgreens
01.2017 - 04.2019

Rideshare Driver

Lyft
02.2016 - 02.2024

Adult Caregiver

Reliance Adult Care Home
03.2013 - 01.2017

Accounting Clerk

Wells Fargo
09.1995 - 03.2013

Medical Claims/Billing Program - Medical Billing/Coating

US Career Institute

High School Diploma -

Madison High School

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Teresa Umayam