Teresa VanHorn

Establishing patient relationships

Training and taking care of staff needs

Keeping excellent chart notes

Making sure the office runs efficiently and effectively at all times

On call 24/7 for questions and concerns

• Maintained patient records, scheduled appointments
• Handled billing inquiries and processed insurance claims for patients.
• Ensured compliance with health regulations and safety standards in the office.
• Facilitated communication between dentists, patients, and staff to improve service delivery.
• Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
• Resolved customer complaints in a timely manner by investigating issues thoroughly.

Treating all guests with the utmost respect and being as helpful as I can with reservation's (the Ritz Carlton way) .

Previous experience is everything, from the initial greeting on the phone to making sure their entire stay is seamless.

Directing to their location and making sure they are comfortable and happy with their site and to answer any questions they might have. Check guests in by collecting payments, giving guests a tour of our property which consist of clubhouse, pools, marina and post office. I also checked meters, collected rents, guest mail sort , guest counseling and further enforcement of rules when necessary.

I love working in a team environment and take pride in good communication skills with fellow employees.