Teresa VanValkenburg
Dental Management
Pearland,TX
Summary
Dental/Call Center Office Manager who is experienced in optimizing productivity & efficiency. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Excellent customer service skills.
Overview
30
30
years of professional experience
Work History
Office Manager
DCA/Made Ya Smile Dental
Missouri City, Texas
07.2020 - Current
- Maintain PMS/Open Dental
- Providing a high level of patient care and satisfaction while operating in a team-based environment.
- Oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals.
- Responsible for inventory ordering and shipment receiving.
- Staff payroll and time keeping via Kronos.
- Responsible for office profit & loss by managing patient scheduling, staff productivity, collections and receivables and miscellaneous operations expenses.
- Providing exceptional level of customer service and communication skills.
- Filing and receiving of all insurance claims.
Call Center Manager
DCA/Made Ya Smile
Sugarland, Texas
08.2011 - 07.2020
- Staff of 15 employees answering for 13 office locations.
- Responsible for centralized phone system for the Call Center and 13 office locations.
- Open Dental software, oversaw for the call center and 13 locations.
- Addressed minor IT issues.
- Developed quality employees within call center to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Collected and analyzed call center statistics and customer service metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Owner
Hannah's Lil Heaven
Pearland, Texas
05.2001 - 01.2009
- Online business selling handmade items
- Responsible for production, shipping, record keeping, all aspects of the business.
Sales Rep
Advantage/Christal
Houston, Texas
01.1997 - 07.1999
- Food broker that handled grocery store accounts that did not employ their own sales force.
- Serviced a territory of 35 grocery stores.
- Developed and maintained a great rapport with store management.
- Assured all items were in place in the accounts.
- Serviced the accounts for Lipton, Marachan, Fresh Express, Adolpho's Rice, Edwards Frozen pies, just to name a few.
- I won several cash prizes and all all expense paid cruise to the Bahamas from displays that i built.
Sales Rep/Merchandiser
Brown & Williamson Tobacco
Houston, Texas
04.1996 - 12.1996
- Shared responsibility for 300+ accounts.
- Provided excellent customer service.
- Responsible for product sales & orders, displays, merchandising and issuing promotional payments.
Store Manager
Blockbuster Entertainment Corporation
Houston, Texas
07.1993 - 08.1995
- Responsible for a retail outlet.
- Hired and trained all staff.
- Scheduling of the staff.
- Inventory control, monthly audits of the inventory.
- Reconciled daily receipts and deposits.
- Accountable for profit/loss.
Store Manager
The Coastal Corporation
Wichita & Houston, Kansas And Texas
08.1987 - 05.1993
- Manager of retail/convenient store.
- Daily store reports & deposits.
- Ordering of gasoline and merchandise inventory.
- Hiring and training of all employees.
- Accountable for profit/loss, monthly store audits.
- Trained all new management & district manager candidates.
Education
High School Diploma -
Campus High School Haysville
Wichita, KS1986
Skills
- Office Management
- Call Center
- Open Dental
- Customer Service
- Payroll
- Profit/Loss
- Insurance
- Fee Schedules
- A/R & A/P
- Detailed, punctual and dedicated
Timeline
Office Manager
DCA/Made Ya Smile Dental
07.2020 - Current
Call Center Manager
DCA/Made Ya Smile
08.2011 - 07.2020
Owner
Hannah's Lil Heaven
05.2001 - 01.2009
Sales Rep
Advantage/Christal
01.1997 - 07.1999
Sales Rep/Merchandiser
Brown & Williamson Tobacco
04.1996 - 12.1996
Store Manager
Blockbuster Entertainment Corporation
07.1993 - 08.1995
Store Manager
The Coastal Corporation
08.1987 - 05.1993
High School Diploma -
Campus High School Haysville
Similar Profiles
Shelby JonesShelby Jones
Patient Service Representative at Made Ya Smile DentalPatient Service Representative at Made Ya Smile Dental
Angelica MillerAngelica Miller
Treatment Coordinator at Made Ya Smile DentalTreatment Coordinator at Made Ya Smile Dental
Sandra YiuSandra Yiu
Dental Assistant Intern at Smile Dental Of Manhasset & Flushing Smile DentalDental Assistant Intern at Smile Dental Of Manhasset & Flushing Smile Dental
Amari JacksonAmari Jackson
Lead Trainer/Shift Supervisor at Gringos Tex MexLead Trainer/Shift Supervisor at Gringos Tex Mex
Dasha EdwardsDasha Edwards
Lawyer's Assistant at Air ForceLawyer's Assistant at Air Force