Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Professional Skills/Agile Training Coach
FDM Group
New York, NY
09.2013 - 04.2024
Facilitated Agile ceremonies such as Sprint Planning, Daily Standups, Retrospectives and Reviews.
Coached teams in Agile methodologies such as Scrum and Kanban.
Assisted teams in identifying blockers or impediments that were preventing them from achieving their goals.
Mentored junior members of the team on the agile methodology.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Inflight Line Supervisor
North American Airlines
New York, New York
10.1994 - 08.2013
Evaluated and assessed personnel to identify potential candidates for promotion.
Identified needs of customers promptly and efficiently.
Enforced company policies, answered coworkers' questions and trained new personnel.
Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Supported safety programs to reduce and eliminate employee injuries.
Ensured all employees were trained in safety protocols and procedures.
Provided guidance, support, and direction to team members when needed.
Intel Specialist
United States Navy
Virginia Beach, VA
09.1987 - 09.1994
Assisted in every phase of planning, collection, processing and analysis of intelligence in support of all warfare domains
Prepared and presented intelligence products
Provided input to and received data from organic and non-organic sources