Summary
Overview
Work History
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Teresa Vaughn

Union,NJ

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Professional Skills/Agile Training Coach

FDM Group
New York, NY
09.2013 - 04.2024
  • Facilitated Agile ceremonies such as Sprint Planning, Daily Standups, Retrospectives and Reviews.
  • Coached teams in Agile methodologies such as Scrum and Kanban.
  • Assisted teams in identifying blockers or impediments that were preventing them from achieving their goals.
  • Mentored junior members of the team on the agile methodology.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Inflight Line Supervisor

North American Airlines
New York, New York
10.1994 - 08.2013
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Ensured all employees were trained in safety protocols and procedures.
  • Provided guidance, support, and direction to team members when needed.

Intel Specialist

United States Navy
Virginia Beach, VA
09.1987 - 09.1994
  • Assisted in every phase of planning, collection, processing and analysis of intelligence in support of all warfare domains
  • Prepared and presented intelligence products
  • Provided input to and received data from organic and non-organic sources
  • Maintained files, libraries and databases

Skills

  • Task Delegation
  • Team motivation
  • Energetic personality
  • Personable and friendly
  • Effective Communication
  • Analytical Thinking
  • Conflict Resolution
  • Flexible and Adaptable
  • Problem-Solving

Certification

  • Professional Scrum Master 2021

Accomplishments

  • The Patriotic Employer Award 2017

Affiliations

  • Avid Traveler

Timeline

Professional Skills/Agile Training Coach

FDM Group
09.2013 - 04.2024

Inflight Line Supervisor

North American Airlines
10.1994 - 08.2013

Intel Specialist

United States Navy
09.1987 - 09.1994
Teresa Vaughn