Orthodontic Manager
L&M Orthodontics
06.2015 - Current
- We had moved for a few years for missionary work and returned. This office requested my return to work for them.
- Update reports, manage accounts, and generate reports for company database.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and
personnel records. - Provide exceptional customer service when addressing client inquiries or concerns via phone calls or
email correspondence. - Maintain computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database. - Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to
ensure balanced budgets. - Develope and maintain successful relationships with vendors, suppliers and contractors.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to
prevent stock shortages. - Cultivate positive rapport with fellow employees to boost company morale and promote employee
retention. - Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluate employee records and productivity and submitted evaluation reports.
- Oversee facility maintenance requests, coordinating with building management to address repairs or
improvements efficiently. - Coach new hires on company processes while managing employees to achieve maximum production.
- Serve as a liaison between Doctors and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhance our team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Create, maintain and update filing systems for paper and electronic documents.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a
seamless integration into the team dynamic. - Facilitate smooth communication between departments, addressing concerns promptly to maintain
harmonious work relationships. - Manage compliance to keep organization operating within legal and regulatory guidelines.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Care for two offices in managing Perkasie and Glenside.
- Cross-train existing employees to maximize team agility and performance.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Improve marketing to attract new customers and promote business.
- Facilitate team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organize professional development programs for staff, leading to improved performance and skill sets.
- Open and close location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
