Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERESA VISUAÑO

Tucson,AZ

Summary

Encouraging team coordinator and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Operations Coordinator

FedEx Ground
04.2018 - Current
  • Assisted in station launch of Network 2.0, coordinating with contractors and station management for the transition.
  • Monitor and track daily metrics related to service, safety and volume to identify potential performance issues and address with administrators and contractors.
  • Investigate customer complaints and collaborate with contractors for resolution to ensure optimal customer satisfaction.
  • Create and maintain records, digital and physical, for contractor vehicles and communicate discrepancies to be corrected.
  • Conduct monthly audits of company and contractor files and implement corrective action plans if standards are not met.
  • Research address routing errors that populate due to poor communication between company system and third-party programs and correct issues.
  • Perform periodic inspections of contractor vehicles to ensure each unit is operating safely and maintains quality of the company brand image.
  • Answer incoming calls and customers on site to assist as needed daily.
  • Provided direction and guidance to internal teams in order to achieve targets.

Package Handler

FedEx Ground
05.2016 - 04.2018
  • Loaded outbound and unloaded inbound trailers at a timely rate to meet company metrics.
  • Loaded contractor vehicles by vision label to ensure organization of packages and tidiness inside the vehicle and the surrounding dock.
  • Assisted station with Seasonal Quality Assurance, reaching out to customers regarding incorrect addresses or inquiring for more information.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques and team lifts.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cake Decorator

WALMART
07.2012 - 09.2016

Painters Helper

TEC Equipment
09.2009 - 05.2012

Baker/Barista

Market of Choice
03.2007 - 02.2008

Education

Automotive Collision Repair

Springdale Job Corps
Troutdale, OR
09.2009

Culinary Arts

Wolf Creek Job Corps
Glide, OR
03.2007

Skills

  • Problem-solving skills
  • High-pressure performance
  • Team leadership
  • Analytical problem solving
  • Proficient in Microsoft Office
  • Initiative-driven
  • Flexible problem-solving
  • Adaptable resource management
  • Quality assurance
  • Customer relations

Timeline

Operations Coordinator

FedEx Ground
04.2018 - Current

Package Handler

FedEx Ground
05.2016 - 04.2018

Cake Decorator

WALMART
07.2012 - 09.2016

Painters Helper

TEC Equipment
09.2009 - 05.2012

Baker/Barista

Market of Choice
03.2007 - 02.2008

Culinary Arts

Wolf Creek Job Corps

Automotive Collision Repair

Springdale Job Corps

Similar Profiles

CREATE PROFILE