Leonardo Vera
Signal Hill,California
Summary
Dynamic team player with a proven ability to actively listen and respond to the needs of colleagues and clients. Known for reliability in meeting deadlines, effectively communicating information, and successfully completing tasks that contribute to organizational success. Committed to fostering a collaborative work environment while consistently delivering high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Club Studio
Long Beach, CA
01.2026 - Current
- Coordinated daily operations to ensure smooth workflow and efficient resource allocation.
- Enhanced communication between departments, fostering collaboration and reducing response times.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Front Desk Associate
Planet Fitness Bellflower
Bellflower, CA
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assessed customer needs to recommend optimal gym membership options.
- (Won Competition for Fixing Most Red Alerts on People's Memberships)
- Performed routine cleaning and sanitization of restroom, gym equipment, and front desk surfaces.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information and billing transactions.
- Trained new associates on front desk procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Food Service Worker
Frescho Mexican Grill
03.2023 - 09.2023
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of kitchen and dining areas, ensuring compliance with sanitation regulations.
- Collaborated with team members to streamline food service operations during peak hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Ice Cream Server
Ice Cream & Frozen Yogurt on the Boardwalk
07.2022 - 02.2023
- Provided exceptional customer service, ensuring positive guest experiences during service interactions.
- Operated ice cream machines and maintained cleanliness in serving area to meet health standards.
- Developed efficient workflow processes that enhanced service speed during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Bachelor of Arts - Theater Arts
Cal State Long Beach
Long Beach, CA05-2027
Associates Degree - Theater Arts
Long Beach City College
Long Beach, CA01-2025
Skills
- Microsoft Office: Word Doc
- Bilingual: Spanish
- Conflict mediation
- Decision-making
- Customer invoicing
- Problem-solving skills
- Quick learner
Accomplishments
Employee of the Month
Certification
CPR & AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Coordinator
Club Studio
01.2026 - Current
Front Desk Associate
Planet Fitness Bellflower
10.2023 - Current
Food Service Worker
Frescho Mexican Grill
03.2023 - 09.2023
Ice Cream Server
Ice Cream & Frozen Yogurt on the Boardwalk
07.2022 - 02.2023
Bachelor of Arts - Theater Arts
Cal State Long Beach
Associates Degree - Theater Arts
Long Beach City College