Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Ward

Apache Junction,AZ

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 14 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Senior Tax Specialist

Block Advisors
Gilbert, AZ
11.2018 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assistant Manager

Van Marcke Trade Supply
Tempe, Arizona
02.2022 - 03.2023
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Received trucks daily, checked in and put away stock.
  • Setup or tore down Promotional displays
  • setup isles for new Items, removed discontinued items, Planograms.

Education

Associate of Applied Science - Criminal Justice

Remington College- Tempe, Arizona
Tempe, AZ
2005

Skills

  • Strong interpersonal skills
  • Time management skills
  • Detail-oriented
  • Extremely organized
  • Microsoft Office Suite proficiency
  • Account management
  • Training development aptitude
  • Professional telephone demeanor
  • Complex Problem Solving
  • Goal Setting

Timeline

Assistant Manager

Van Marcke Trade Supply
02.2022 - 03.2023

Senior Tax Specialist

Block Advisors
11.2018 - Current

Associate of Applied Science - Criminal Justice

Remington College- Tempe, Arizona
Teresa Ward