Summary
Overview
Work History
Education
Skills
References
Career Accomplishments
Affiliations
Certification
References
Timeline
Generic

Teresa Williams

Sutherlin,United States

Summary

Supervisory Medical Administration Specialist at Roseburg VA Medical Center, recognized for achieving a 33% increase in patient satisfaction through innovative programs. Expertise in healthcare compliance, team leadership, and process improvement, with a strong focus on service excellence. Proficient in managing patient records, coordinating medical services, and ensuring effective communication between patients and providers. Demonstrated ability to enhance operational efficiency by streamlining administrative processes and fostering positive relationships with healthcare professionals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisory Medical Administration Specialist

Roseburg VA Medical Center
Roseburg, United States
12.2024 - Current
  • Company Overview: This is a federal job.
  • Responsible for 180 staff members providing direct patient care to the Veteran population. Service includes transportation services, primary care, specialty, and health information management across five locations.
  • Directs staff on process improvement and implementation across multi-departmental services and five locations.
  • Conduct hiring processes for services.
  • Planned and executed processes to improve productivity and efficiency of all aspects of the credentialing and privileging programs.
  • The department's subject matter expert provides leadership in all areas of credentialing for the facility.
  • Provided instruction and customer service to outside providers in the submission of appropriate application paperwork and credentialing documentation daily.
  • Responsible for updating executive leadership, department management, clinical professionals, and administrative officers on national credentialing program updates and procedural changes weekly.
  • Weekly and monthly reconciliation of purchase card purchases for licensures and records.
  • Responsible for ordering, authorizing, and processing orders daily.
  • Reviewed, validated, and reconciled daily purchases in the VISTA system and the government banking system.
  • Monitored and coordinated purchases, licensures, and education records to ensure compliance with all fiscal, local, and federal guidelines.
  • Applied appropriate purchase card regulations, practices, and procedures on a routine basis, processing an average of 60 requests monthly.
  • Directly supervise twenty-eight personnel, and responsible for directing the personnel actions of the entire service responsible for direct patient care, and reporting to executive leadership nightly. Duties were multi-faceted and included overseeing daily, weekly, and monthly executive reporting requirements for any actions or unusual occurrences that happened during times other than normal duty hours. Actions often included commitments, interfacility transfers, admissions, discharges, travel arrangements, death details, and unusual activities such as tornado warnings, resulting in emergency protocols being implemented.
  • Provided guidance, technical review, critical thinking, and problem-solving skills to situational occurrences for multi-departmental management, clinical leadership, and department heads on complex administrative issues.
  • Prepared work schedules for customer service staff, and managed all administrative urgent care processes and workflow, to include calling in diagnostic testing personnel after hours, and authorizing payment for private facility testing when appropriate.
  • Collected, analyzed, and evaluated weekly, monthly, and yearly statistical data on all aspects of the section for departmental qualitative and quantitative purposes, and potential improvement processes. Facts, trends, errors, and inconsistencies were all analyzed, and standards were created to reflect best practices.
  • Oversaw the administrative functioning of the Urgent Care Department, which was open twenty-four hours a day, with rotating AODs functioning on the director’s behalf in accordance with established protocols.
  • Set standards for each area of the customer service section, including performance, internal workload metrics, customer service improvement targets, development and training, and service goals.
  • Prepared promotions, reassignments, performance evaluations, performance improvement plans, and provided coaching and mentoring opportunities.
  • Employed conflict resolution principles, techniques, and team-building skills through initiating team-building activities, encouraging staff participation, and goal-setting development.
  • Responsible for the Patient Transport and Travel sections of the Business Office, and all resulting cross-service and community collaboration to effectively transport veterans with a zero-accident average for two fiscal years in a row.
  • Supervised customer service liaison activities for the department, and actively investigated complex complaints, often involving multi-departmental entities and issues, using complex critical thinking skills and fact-finding methods. This process required teamwork across services and was accomplished by collecting the facts of the situation, interviewing personnel involved, interpreting circumstances and perceptions, and evaluating all the information to come to a logical conclusion.
  • Responded to all customer complaints within the service to resolve issues at the lowest level possible, and to provide service recovery daily for all escalated issues not resolved at a lower level.
  • Responded to all patient advocate and congressional inquiries within established timelines, maximizing patient satisfaction.
  • Served as Point of Contact for the Customer Service section and for multiple programs within the department, including the Health Eligibility Center, the Fugitive Felony Program, the Veteran Assistance Program, and New Patient Orientation.
  • Acted as the chief liaison for direct contact with veterans, family members, professional staff, employees, congressional representatives, outside agencies, and public officials for the Business Office.
  • Collected, reviewed, and created data tracking processes for the evaluation of programs and processes.
  • Researched and directed staff on applicable laws, regulations, and procedures for all aspects of eligibility, death details, surgery, emergency operations, travel arrangements, and business operations for veterans.
  • Demonstrated creative thinking skills by initiating and coordinating the execution of the Veterans Transition Assistance Program for returning combat veterans, and successfully initiated the New Patient Orientation program to provide education to all veterans new to the facility, to foster realistic expectations, and thus greater patient satisfaction. This effort resulted in a thirty-three percent increase in patient satisfaction and involved collaboration with all major departments.
  • Improved or initiated processes, schedules, or procedures in response to identified deficits, deficiencies, or staff dissatisfaction. For example, the Administrative Officer coverage was inadequate, and the existing schedules were difficult for staff to physically adjust to; initiating a new twelve-hour schedule facilitated a smoother transition between day and evening shifts for the employees, and provided appropriate coverage for the facility.
  • Responsible to the Business Office Manager for all Administrative Office of the Day reports presented each morning, and provided follow-ups for all activities not resolved.
  • Responsible for all written communication for the section, such as memorandums, position descriptions, performance evaluations, education material, briefings, and other administrative correspondence.
  • Reviewed staff work data for accuracy of information daily or weekly, depending on the type of workload addressed.
  • I analyzed and wrote elements of job requirements for job announcements.
  • Conduct resume ratings to determine the best-qualified candidates for recruitment needs for 16 departments of staff service.
  • Daily consultation with 16 hiring managers and multiple human resource specialists in the hiring process of services with a consistent vacancy rate of over 20% on average.
  • Researched and applied appropriate laws, regulations, and guidelines as they pertained to human capital acquisition.
  • Oversaw the timely processing of over three hundred new veteran applications per month, and reviewed staff entries for accuracy.
  • Responsible for interpreting and analyzing public laws, VA guidelines, rules, regulations, and standard operating procedures, and conveying information to subordinates through verbal and written communication channels in a clear and concise manner.
  • Initiated a team of interdepartmental staff for planning, organizing, and facilitating hundreds of displaced veterans after Hurricane Katrina. Initiated an eligibility team to travel to the camp to collect information for verifying eligibility and establishing medical benefits, organized travel arrangements to bus veterans to the facility, coordinated with primary care to set up a temporary care team for transient veterans, and worked with pharmacy services to provide needed medication.
  • Coordinated and tracked the progress of required personnel information, including performance plans, orientations, training, and disciplinary actions.
  • Reviewed, analyzed, and interpreted all personnel requests, recommending appropriate action, or suggesting alternatives based on knowledge of internal operations, agency personnel policies, budgetary constraints, and work priorities.
  • Prepared status reports for weekly and monthly Chief meetings with clinical staff.
  • Applied various communication techniques in interactions with management, executive leadership, internal, and external stakeholders.
  • Developed and implemented service level tracking methods and processes, and monitored weekly and monthly progress for HR position management efforts, PATS-R system, employee appraisal progress, training, and executive action items.
  • Analyzed and researched historical data for various processes in the service to correct actions in systems, establish best practices, and compile examples of failed processes.
  • This is a federal job.
  • Key Accomplishments: Created the New Patient Orientation Program to seamlessly educate and integrate new patients into the medical center's procedures, functions, and processes, resulting in a 33% increase in patient satisfaction according to customer service surveys.
  • Received the Governor's Commendation for Outstanding Service during Hurricane Katrina.
  • Responsible for supervising all administrative staff and processes in the Surgery Service, including all clinic builds, paneling, staffing, loading, functioning, problem-solving, scheduling, and backlogs.
  • Reviewed and applied appropriate corrections to the organizational chart, and evaluated staffing for administrative personnel, as well as assisted the chief in clinical staffing projections for presentation to the Resource Management Committee.
  • Key point of contact as operations support and customer service representative for the service. Investigated all complaints to ensure appropriate resolution for the veteran at the lowest level, in accordance with department and facility objectives of providing service recovery and a positive customer experience.
  • Responded to all congressional and director inquiries on all veteran complaints, collaborating with clinical staff in investigation methods to create solutions to the issue and provide a positive resolution for the veteran.
  • Rated resumes, interviewed candidates, and submitted selections to Human Resources for hiring actions.
  • Advised the Chief on appropriate personnel actions in compliance with established Human Resources laws, guidelines, and protocols.
  • Applied systems thinking principles relating to interfacility interaction and coordination, and facilitated interagency and community collaboration to maximize resources in providing all levels of care to meet the veteran's needs.
  • Applied personnel supervisory controls for five administrative staff, including setting performance standards, competencies, evaluating position descriptions for accuracy, conducting semiannual evaluations, work performance audits, initiating incentive awards, counseling direct reports whose performance was marginal, initiating disciplinary actions when appropriate, hiring new administrative employees, and obtaining resources for the continuing education of personnel.
  • Initiated training protocols and plans for all administrative staff, and established timelines and goals to fit service needs.
  • Scheduled and monitored clinical staff training requirements for compliance, in collaboration with the Nursing Service and the Chief of Staff's office.
  • Developed and modified the departmental organizational structure, established processes and procedures, reviewed or created standards of work and memorandums, and interpreted directives and regulations to achieve overall departmental goals.
  • Conducted weekly administrative meetings for brainstorming, coaching opportunities, and problem-solving sessions. Led the monthly service meetings in the absence of the Chief of Surgery Service.
  • Advised the chief on administrative matters outside his or her expertise; independently planned and conducted performance analysis, prepared service-specific strategic plans, and conducted surveys and studies of operations within the service.
  • Analyzed budget and equipment needs, applied problem-solving skills to projected internal controls to ensure fiscal viability in all expenditures.
  • Reviewed equipment requests and prioritized them appropriately for submission to the Equipment Committee. Assisted with projected clinical personnel acquisition needs based on historical activity and projected workloads.
  • Initiated and collected data to meet organizational goals for consult processing, and created clinics to effectively manage patient flow and procedures for more efficient management and timely consult completion.
  • Change agent for improvement processes for the service. Responsible for facilitating the changes and training staff with a positive outlook.
  • Coordinated quality management activities quarterly for the service, and worked with appropriate personnel to ensure compliance with all VHA and JCAHO requirements.
  • Coordinated and assisted with the preparation for Systematic External Review Processes and Inspector General reviews.
  • Developed processes to evaluate patient flow and clinic availability, analysis for evaluation of service efficiency, and for executive leadership reporting purposes.
  • Maintained administrative personnel records, conducted quarterly performance evaluations, monitored staff educational progress, and prepared performance improvement plans when necessary.
  • Responsible for providing administrative, technical, and analytical support to the Chief of Surgery, including all regulations as they pertain to rules and regulations related to the Joint Commission.
  • Subject matter expert in all personnel actions involving Human Resources, and provided training and guidance to leadership on the appropriate course of action.
  • Conducted audits of staffing, processes, and equipment by collecting data, evaluating that data, and analyzing it, and making appropriate corrective actions.
  • Ensured all credentialing and privileging requirements were met in accordance with all state, VA, and JCAHO regulations and standards for all VHA staff, as well as contract professionals.
  • Entered all personnel actions and requests, including recruitment, transfers, details, awards, resignations, promotions, duty station changes, reassignments, position creation and updating, as well as position dissolution, employee name change actions, etc., in accordance with accepted Human Resource principles and practices, and entered appropriate actions into the HR Smart system.
  • Routinely applied solid management principles and business concepts in all personnel actions, applying established methods, protocols, and practices.
  • Conducted reviews on Title 5 position descriptions, competencies, and performance standards for positions within the Surgery Service, and made recommendations for qualifications to the business chief and supervisors.

Administrative Officer

Roseburg VA Medical Center
Roseburg, United States
04.2020 - 07.2022
  • Company Overview: This is a federal job
  • Supervised multi-departmental teams with an average workload of 1,800 veteran referrals, 2,000 customer service calls, and 1,200 to 1,500 records per month.
  • Responsible for improvement initiatives in all aspects of administration management of an Office of Community Care (OCC) coordination team, managing twenty-three carelines and twenty-eight staff.
  • Responsible for planning and evaluating the efficiency and effectiveness of all departmental processes, department continuity, applications, and resulting outcomes.
  • Built and implemented sustainable practices that improved employee engagement and provided excellence in patient experience.
  • Updated leadership weekly on employee and team progress and statuses to include grievances, ER/LR actions, compliance, disciplinary actions, performance, recruitment, team statistics, audit results, etc.
  • Collaborated on a weekly basis with leadership, internal and external clinical staff, and external stakeholders to ensure the Veteran received the best care in the most appropriate timeframe.
  • Researched quarterly entries and conducted audits and data reviews to ensure accuracy of community information, productivity and appropriate application of standards, staff training information and process protocols were compliant with organizational laws, rules, and protocols.
  • Analyzed new guidance on regulations and policies impacting the team and implemented processes resulting in compliance.
  • Applied current bargaining policies and practices to all employee interactions ensuring appropriate employee guidelines were followed and fair practices were applied.
  • Reviewed staffing and leave schedules weekly to maintain appropriate manpower for the department.
  • Provided technical guidance to new supervisors in applying employee relationship principles, current laws and regulations and best practices for encouraging employee engagement and buy-in.
  • Participated in fact-finding investigation and employee mediation in response to investigation outcome representing management and service interests while applying sound ER/LR practices to employees.
  • Point of escalation and subject matter expert for best practices for all team careline and customer complaints communicated through the Patient Advocate Tracking System, MyHealtheVet (MHV), White House Hotline and Congressional inquiries including oversight of the Office of Community Care (OCC) patient representative employee.
  • Resolved disputes and performance issues by presenting workable solution options to individuals and implemented action based on input to mitigate factors relevant to the issue with staff, external stakeholders, internal department heads and service leadership.
  • Responsible for overseeing the accuracy and appropriateness of final documentation in the grievance and complaint resolution process and initiating steps for team improvement to ensure inquiries are resolved at the lowest level possible and responded to with the upmost discretion, service recovery and with a veteran centric mindset in keeping with the patient advocacy goals, policies and requirements.
  • Responsible for the overall seamless functioning of practices and personnel to facilitate a process that is proactive, considers the needs of all stakeholders, identifies opportunities for improvement and designs plans of action for leadership for endorsement.
  • Actively promoted a culture that fostered positivity and an inclusiveness for all stake holders with the goal of ensnaring all parties in the environment of excellence.
  • Maintained tracking mechanisms for tracking all HR requests, staffing statuses, actions, recommendations and requirements in personnel management and human capital.
  • Initiated and managed programs in care coordination, led interdisciplinary groups of staff in collaborative efforts that resulted in significant and sustained contributions to the success of the community care program. For example, researched existing laws and regulations and explained authorization of care and payment methodology in 38 U.S. Code 1703/1728 and 1725 to groups of interfacility departmental and private entity stakeholders when needed.
  • Developed a strategic plan with short, mid, and long-term goals and effective and efficient workload metrics to combine two vastly different into one interchangeable Team.
  • Developed and facilitated the successful implementation of a team strategy that systematically improved organizational veteran experience and increased customer satisfaction through implementation of process improvement practices.
  • Facilitated the successful merge of two separate teams, Customer Service and Record Recovery, into one collective team by identifying system deficiencies and correcting issues through process improvement. By identifying existing personnel imbalances and redistributing resources and workloads, this merger created a seamless process with improved employee satisfaction, a smoother customer experience and a more unified delivery system.
  • Led and monitored the patient experience through veteran follow ups for continuous improvement in patient centeredness and employee interactive engagement.
  • Functioned as one of the service change agents for all change processes within OCC working with interdepartmental entities to facilitate local and national process improvement plans.
  • Initiated an OCC program to audit indexing of records to patient charts. Oversaw a group effort to research regulatory guidelines to develop Standard Operating Procedure (SOP) for self-auditing by staff and the associated Supervisory audits necessary to meet performance measures.
  • Developed and managed all team processes by collecting and interpreting data modalities, creating improvement plans, setting objectives, and executing the approved plan.
  • Monitors team performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction with an eye to process improvement.
  • Collaborated with internal departments, community facilities and leadership on multi-faceted issues involving multiple entities and personnel to ensure all stakeholders are adequately represented and their needs addressed.
  • Responsible for reporting all significant patient experience or safety issues to upper leadership and addressing issues when appropriate.
  • Interacted with team members daily and provides team training/guidance in all areas including patient advocacy to promote accountability and excellent customer service at the lowest level to maximize a positive resolution outcome.
  • Supervised complete resolution of 493 Patient Advocate complaints, 955 MHV and 29 Congressional Inquiries in FY21 applying appropriate process execution and internal auditing to ensure OPA requirements were met.
  • Decreased record backlog of 10,833 records to 6521 for a 60% decrease and developed Action Plan when unable to meet requirements for facility reporting to VISN.
  • Improved customer satisfaction by 6% from a beginning benchmark of 79% to 85% based on the SHEP Office of Community Care Response Level Report for FY 21.
  • Facilitated methodology to search Signals for OCC processes to collect/trend positive/negative comments to analyze processes for improvement plans and recognition.
  • Responsible for all team training with an emphasis on commitment to respecting the veteran experience, customer service, conflict management, care coordination, rules and regulations, team building strategies, organization, and time management.
  • Routinely applied logistical reasoning to identify team and individual weaknesses, create benchmarks for performance and strengths to brain-storm potential solutions. For example, staff that answered the phone did not have additional time for self-development and became stressed while staff that processed records all day became bored. The solution was to create a rotating shift where half of staff answered phones for 4 hours while half processed records and the other 4 hours the roles were reversed.
  • Created built-in cross training metrics in accordance with performance requirements to provide effective coaching and team development using existing tools and techniques; created rotating schedules to facilitate adequate time for employee development, improved employee satisfaction and ultimately avoided employee burnout.
  • Conducted monthly one-on-one communication sessions with individual employees to evaluate for potential burnout, additional training needs, suggestions, goals, and overall needs assessment.
  • Developed and implemented a plan to decrease Mental Health backlogs resulting in a 94% scheduling decrease within 90 days to meet national mandates for mental health care.
  • Led the team in implementing multiple successful departmental program changes while simultaneously facilitating continued care delivery of 28,000 unique veterans despite a 15% loss of network providers.
  • Implemented strategies that optimize employee performance while connecting the organization vertically and horizontally and fostering core values and high ethical standards in an environment of employee engagement and servant leadership.
  • Established criteria to measure programs that facilitate meeting overall organizational goals and objectives of providing excellent customer service in Office of Community Care’s Customer Service and Care Coordination sections and key point of contact for teams veteran and staff issues that arise weekly.
  • Maintained all personnel records in accordance with Human Resource directives and requirements for federal employees and oversee and perform the full range of supervisory duties including leave approval, creating position descriptions, writing performance standards, creating competencies, conducting quality reviews, completing annual performance appraisals, initiating performance improvement plans when appropriate and rewarding/counseling employees.
  • Reviewed hybrid Title 38 positions for compliance with qualification standards and made modification recommendations to service manager to ensure functional statements complied.
  • Analyzed, assessed, and wrote elements of job requirements for announcements and performance appraisals.
  • Conducted resume ratings for determining best qualified candidates for recruitment needs for 16 departments of 167 staff service.
  • Daily consultation with 16 hiring managers and multiple Human Resource Specialists in hiring process of service with consistent >20% vacancy rate on average.
  • Conducted desk audits quarterly for workload productivity and accuracy to establish competency standards and functional statement congruency.
  • Processed selectees using USA Staffing program.
  • Conducted time studies and created positions and staff workloads from data collected.
  • Mentored staff for upward mobility and provided guidance in ICARE values for internal and external stakeholders.
  • Worked with Human Resource ER/LR staff to maximize success of difficult case resulting in mediation that resolved the issue and secured the integrity of the employee-supervisor relationship.
  • Provided guidance and advice to management staff and supervisors on conduct and performance issues to accomplish agreeable resolutions.
  • Resolved complex personnel-related issues by applying appropriate decision making skills and sound personnel management principles resulting in a win-win resolution.
  • Took the initiative to identify section needs and potential issues/concerns and devised flexibilities in operations and constructive, cost-effective approaches to facilitate an appropriate resolution.
  • Conducted weekly lead and biweekly team staff meetings to provide coaching opportunities, present leadership goals, expectations, project planning and to seek employee feedback.
  • Coached and led staff in conflict resolution techniques and thought process discussions and brain-storming solutions to maximize positive outcomes.
  • Ensured workers under immediate supervision perform their duties in a manner that is highly collaborative with all other workers participating in brain storming, coaching and problem resolution activities in team meetings.
  • Resolved employee complaints/grievances in accordance with VA Rules and Regulations timely and in accordance to established guidelines.
  • Determined employee’s individual self-development training needs utilizing options available and schedule time and coverage to enable staff to receive adequate training, mentoring and overall goal realization.
  • Conducted internal quarterly quality reviews of staff workload to ensure employee performance and quality and quantity standards are met with adequate time for improvement techniques to be utilized to maximize success.
  • Recruited, interviewed and assessed potential employees to maintain adequate staff for all areas in the section and transition new hires into the position by communicating performance elements and standards within Human Resource time requirements and making appropriate use of the probationary period.
  • Developed staff and Lead Advanced Medical Support Assistants to perform and grow their skills and knowledge to contribute to the organization through coaching, mentoring and by granting opportunities to learn through formal and informal methods.
  • Collaborated with department manager to identify opportunities of improvement for veteran satisfaction and facilitating of care management and quality assurance.
  • Performed continuous evaluation of team program efforts, efficiency, and effectiveness.
  • Developed data collections processes for compilation into written reports and verbal communication with leadership, VISN officials, other managerial personnel and Headquarters when required.
  • Collaborate with payroll to ensure appropriate coding of new employees and assist current employees with payroll issues.
  • Recognized and rewarded employees performance contributions in accordance with VA policy.
  • This is a federal job
  • Key Accomplishments: Outstanding Performance Award FY20 and FY21

Administrative Program Specialist, Credentialing

Jack C. Montgomery VA Medical Center
Muskogee, United States
03.2019 - 04.2020
  • Company Overview: This is a federal job
  • Independently responsible for all credentialing processing of assigned independent licensed providers and dependent license professionals applying for privileges at the medical facility answering directly to the Chief of Staff weekly.
  • Planned and executed processes to improve productivity and efficiency of all aspects of the credentialing and privileging programs.
  • Department subject matter expert to leadership in all areas of credentialing for the facility.
  • Provided instruction and customer service to outside providers in submission of appropriate application paperwork and credentialing documentation daily.
  • Responsible for updating executive leadership, department management, clinical professionals and administrative officers of national credentialing program updates and procedural changes weekly.
  • Weekly and monthly reconciliation of purchase card purchases for licensures and records.
  • Responsible for ordering, authorizing, and processing orders daily.
  • Reviewed, validated, and reconciled daily purchases in VISTA system and government banking system.
  • Monitored and coordinated purchases, licensures, and education records to ensure compliance with all fiscal, local, and federal guidelines.
  • Applied appropriate purchase card regulations, practices and procedures on a routine basis processing an average of 60 requests monthly.
  • Established and maintained data bases for tracking of dependent and independent licensed providers application process, focused and ongoing performance evaluations, licensure status, and retiring providers.
  • Researched and applied appropriate laws, regulations and guidelines as they pertained to human capital acquisition.
  • Processed applications for initial appointment or reappointment of current employees daily exceeding timeliness expectations for FY2019.
  • Prepared purchase orders, reconciliations and maintained accurate records of expenditures.
  • Prepared reports from VetPro, Excel and Priv Plus programs form management daily.
  • Extensive use of internet for data collections and state licensure procedure application investigating and verifying all provider education, work histories, peer references, tort claims, license, certification, registrations and affiliations for providers daily.
  • Determined all privilege information was applied appropriately in accordance with federal and VHA guidelines for maximum discretion.
  • Prepared all written correspondence with professional clinicians, other government entities, state licensing boards, peer reference requests, reports for upper management daily.
  • Applied appropriate written and verbal communication principles in all interaction with providers, nurses, private hospital institutions and universities daily.
  • This is a federal job

Education

Administration of Allied Health

Northeastern State University
Tahlequah, OK

Skills

  • Leadership development
  • Medical office procedures
  • Critical thinking
  • Office administration
  • Team leadership
  • Workload management
  • Healthcare compliance
  • Customer relationship management
  • Effective communication
  • Team building

References

  • Tanyetta Rice, Roseburg VA HCS, Chief, HAS, 541-530-6856, Tanyetta.Rice@va.gov
  • Rocky Phillips, Roseburg VA HCS, Director, OCC/ Acting Chief, HAS, 541-591-9830, Rocky.Phillips@va.gov
  • Ratishia Brown, Jack C. Montgomery VAMC, Human Resource Specialist, 918-348-0730, Ratishiabrown@yahoo.com
  • Kimberly Kinney, Roseburg VA HCS, Human Resource Assistant, 541-680-4875, Icelandic_angels@yahoo.com
  • Jennifer Zehnder, Northeastern State University, Communications Director, 719-502-9977, jennzehn@gmail.com

Career Accomplishments

  • Jack C. Montgomery VA Medical Center Directors Award for Excellence, 2020
  • Outstanding Performance Award, 2020-2024
  • Oklahoma Governor’s Commendation for outstanding service to Veteran survivors of natural disaster, Hurricane Katrina, 2005

Affiliations

  • Director's Award for Excellence for contribution maximizing efforts credentialing in excess of twenty medical professionals during national medical crisis
  • Governor's commendation for Outstanding Service to surviving Veterans of Hurricane Katrina
  • Outstanding annual performance 2020-2024

Certification

  • Certified Medical Manager - PAHCOM

References

References available upon request.

Timeline

Supervisory Medical Administration Specialist

Roseburg VA Medical Center
12.2024 - Current

Administrative Officer

Roseburg VA Medical Center
04.2020 - 07.2022

Administrative Program Specialist, Credentialing

Jack C. Montgomery VA Medical Center
03.2019 - 04.2020

Administration of Allied Health

Northeastern State University

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