Teresa Wilson
Administrative
Fayetteville,NC
Summary
Caring Administrative Assistant to the Licensed Director driven to deliver exceptional and professional service to grieving military or civilian families in need. Committed to coordinating and planning funeral services according to family request. Committed of going above and beyond the call of duty to ensure the families are satisfied.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Colvin Funeral Home
Fayetteville, NC
01.2023 - Current
- Enhanced team communication to meet with families through effective scheduling, meeting coordination, and correspondence to management.
- Improved client satisfaction by providing direct contact face to face or via phone communication's during funeral service arrangements.
- As I received death calls from hospitals, nursing facilities or family members I would expedite the call to the appropriate person for the next step of contact.
- Filing, microsoft word, data entry, excel, answer multi line phone, take payments,
- Enhanced communication with clients by promptly addressing inquiries, concerns,
- Streamlined service planning by working closely with family members, to prepare obituary readings, music selections, and other aspects related to memorial services/burial service.
- Ensured seamless proceedings by coordinating transportation of the deceased from place of death to the funeral home.
- Facilitated visitation events by setting up guestbook stations, floral displays, video tributes, and other elements essential to the gathering.
- Established positive relationships with local vendors, ensuring timely deliveries and quality products for funeral events.
- Supported funeral director with all facets of funeral service coordination.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Professional Life Coach
New Life Christian Center Outreach
10.2020 - 01.2023
- Enhanced client''s personal and professional growth through comprehensive assessment and goal-setting activities.
- Developed customized action plans for clients, leading to improved life balance and increased productivity.
- Empowered clients to overcome obstacles and achieve success with effective problem-solving strategies.
- Established rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Collaborated with clients to develop realistic timelines for achieving their short-term and long-term objectives.
- Conducted workshops on various topics, such as stress management, time management, and goal setting, to enhance client skills and knowledge.
- Developed strong partnerships with other professionals to provide holistic support services for clients when necessary.
Business Development Manager
Elite Perspectives Business Solutions
05.2015 - 09.2020
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Education
Associate of Arts - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NC05.2018
Associate of Arts - General Education
Fayetteville Technical Community College
Fayetteville, NC05.2018
High School Diploma -
East Bladen High School
Elizabethtown, NC06.1986
Master of Theology - Ministerial Counseling
Burroughs Divinity Bible College
Kinston, NC 05.2015 - 06.2018
Skills
- Time management
- Multitasking capabilities
- Customer service orientation
- Problem-solving abilities
- Office equipment operation
- Excellent communication
- Office Administration
- Workflow Optimization
Additional Information
Colvin Funeral Home & Crematory
2010 Murchison Rd
Fayetteville, NC 20301
(910) 488-6047
Mitch Colvin ( Manager)
Work 40 to 50 hours per week
Monday - Saturday
New Life Christian Center Outreach
1251 Fayhart Rd
Fayetteville, NC 28306
(910) 853-3388
Odia Carr ( Administrator)
Work 25 hours per week
Timeline
Administrative Assistant
Colvin Funeral Home
01.2023 - Current
Professional Life Coach
New Life Christian Center Outreach
10.2020 - 01.2023
Master of Theology - Ministerial Counseling
Burroughs Divinity Bible College
05.2015 - 06.2018
Business Development Manager
Elite Perspectives Business Solutions
05.2015 - 09.2020
Associate of Arts - Criminal Justice
Fayetteville Technical Community College
Associate of Arts - General Education
Fayetteville Technical Community College
High School Diploma -
East Bladen High School
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