Teresa Wood

Enhanced communication efficiency by updating dealer messages and adding part notes.

Evaluated fastest delivery methods for parts required by customers with down vehicles.

Secured timely part requests through facility stock searches and liaison contacts.

Processed SRS in Siebel within 48 hours and established follow-up alarms.

Submitted Parteck requests for alternate parts derived from VIN information.

Established direct dealer communications via email to streamline part delivery processes.

Ensured processed payment shipments by closing orders with tracking details.

Utilized SPAC escalator tool to escalate issues to level 3 for effective resolution.

Resolved escalated SPC cases to ensure efficient dealership shipments.

Mentored new hires on PCN mail processes to enhance training effectiveness.

Updated dealer messages and part notes in Siebel to improve communication accuracy.

Collaborated with plant liaisons to enhance parts availability for service vehicles.

Tracked orders to facilitate prompt payments, ensuring completion accuracy.

Completed Excel 2016 and Power BI training courses to upgrade technical skills.

Provided weekly updates on top 250 parts to boost inventory management efficiency.

Elevated team performance through cross-training on essential operational procedures.

• Supported plant liaison at facility 77 in Burton, MI, ensuring continuity of operations.
• Expedited investigations of stock held in inspection and processed orders and cancellations, facilitating timely order fulfillment.
• Coordinated communication between departments to streamline project workflows.
• Facilitated meetings to discuss operational strategies and address concerns.
• Assisted in training new staff on company policies and procedures.

• Coordinated urgent production pulls, preventing plant shutdowns from part shortages.
• Executed production pulls from assembly plants to swiftly resolve escalations.
• Recovered current model vehicles within 24 to 48 hours to minimize downtime.
• Managed order placements and coordinated pickups with SPO facility to ensure timely delivery.
• Conducted training for new team members to enhance operational efficiency.

• Resolved critical SPAC cases, facilitating vehicle returns to service within 24 to 48 hours.
• Collaborated with sources and buyers to procure vehicle parts, improving turnaround time.
• Coordinated dealer direct shipments and managed special handling fees to streamline operations.
• Contacted automotive dealers to inquire about available vehicle components. via D2D locator to source necessary components.
• Requested temporary contracts for non-contracted parts from suppliers.
• Established policy adjustments for up-assembly parts exceeding shipping costs.

• Answered incoming calls from dealers and APMs, guiding them through the process of becoming tire dealers.
• Directed dealers on tire ordering and product returns, ensuring efficient supply chain operations.
• Handled tire warranty inquiries for original equipment and customer pay situations.
• Resolved invoicing issues for dealers regarding unfulfilled tire orders, enhancing dealer satisfaction.
• Conducted pricing lookups by converting numbers and referencing dealer price spreadsheets.

• Facilitated orientation and training for new hires, promoting effective integration and team cohesion.
• Provided timely updates to dealers and APMs regarding LSG program status, ensuring clarity and support.
• Enrolled GM dealers in GM Goodwrench Service Plus and Life Time Service Guarantee Program, enhancing dealer engagement.
• Received Dealer Agreements by mail and fax, entered information into the system.
• Assisted with processing engine and piston orders for timely fulfillment.
• Created daily spreadsheets for the client’s processed airbags.
• Generated monthly reports from internal website.
• Day Host, reviewed LSG job process with Canada client.
• Generated GM Use Us End of the month reports from the Internet website.

• > Managed breakpoints with part changes and resolved backorders, ensuring consistent part availability.
• > Worked with suppliers to expedite stock, ensuring timely coverage of backorders.
• > Scheduled and ordered correct part numbers in direct coordination with GM CCA allied suppliers.
• > Collaborated with GM PCM team to address part change issues and facilitate invoicing processes.
• > Reviewed sales forecasts, identifying trends to prevent unexpected sales fluctuations.
• > Requested forecast adjustments for new part numbers based on market analysis.
• > Streamlined logistics operations, enhancing overall operational efficiency.
• > Mentored new hires, providing guidance and fostering a supportive learning environment.

• Addressed warranty issues linked to lifetime service guarantee for relocated and reverse tourists, enhancing customer satisfaction.
• Facilitated consumer inquiries by directing them to GM/Goodwrench service dealerships via online platforms and phone calls.
• certified claim numbers for lifetime service guarantee warranties at GM/GSP dealerships.
• Provided swift updates to dealers and APMS about mobile service PHQ inquiries.
• Delivered training sessions for new team members to boost operational efficiency.
• documented individual training hours for gm and roll tire team reporting.
• Managed scheduling for dealer principals at 2002 North American Dealer Conference, promoting efficient communication and coordination.
• Facilitated airbag team's management of recalls addressing airbag safety

• Handle incoming phone calls from GM dealers and AC Delco warehouse distributors.
• Received calls for Heavy Core Team regarding transmissions, engines, transfer cases, and torque converter returns, ensuring accurate processing.
• Issued credits to dealers for debited transactions, maintaining financial accuracy and dealer satisfaction.
• Facilitated communication between agents and management for improved service. for upset dealers.
• Creating and canceling application for the dealers.
• Participated on the Social Club Committee January 2004-December-2004.