Teresa Zimmerlee
Jacksonville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Fitness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in team building, quality service, and education. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Senior Director
Zyia Active
Jacksonville, United States
05.2020 - Current
- Responsible for all administrative, financial and technical aspects of business.
- Determined business plan, mission statement and vision.
- Devise processes to boost long-term business success and increase profit levels.
- Mapped income generating strategies to grow revenue mostly using social media marketing.
- Built business to 300 customers in less than 1 year by implementing effective marketing and customer engagement plans.
- Created and updated company digital presence to enhance Activewear Apparel marketing through professional website and optimized social media profiles.
- Cultivated and strengthened lasting client relationships using relationship building and quality of support.
Special Education Instructional Aide
Onslow County Schools
Jacksonville, NC
04.2021 - Current
- Responsible for monitoring classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Problem solve to devise and adopt new techniques for teaching and keeping the class orderly while building and enforcing a community mindset
- Perform multi-tasks as I organize lesson plans, collect student documentation, instruct, work 1on1, in small groups, or whole class, as I maintain records while ensuring state/county compliance in all the necessary curriculum areas.
- Establish creative solutions for students who need modifications or accommodations via sign language, visual boards, specific devices, and visual/kinetic/auditory/sensory tools.
- Communicate daily to parents, team, administration, and staff via email, Google teams, ClassDojo platform, phone calls, and in person while working cooperatively in a team.
- Efficient through online communication tools like Zoom and Google Classroom.
- Developed and managed instructional materials and reports
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
Group Fitness Coach
Various
Jacksonville, NC
05.2007 - Current
- Responsible for delivering motivating and inspiring workouts, giving participants/members the best experience possible.
- Cultivate positive relationships with participants by interacting with group during fitness classes.
- Motivate clients to achieve their personal fitness goals through developing and modifying routines.
- Encourage participation and increased enjoyment with fun routines and music accompaniment.
- Enhance client experience by maintaining motivational and supportive culture to cultivate growth in class sizes, number of classes, and member retention.
- Establish classes to effectively match skill and learning levels of all participants.
- Encourage sustainable habits for health, fitness and well-being.
Membership Development Manager
Onslow Fitness
Jacksonville, NC
11.2020 - 04.2021
- Responsible for managing all aspects of fitness and operations in order to create a welcoming, safe and productive environment for members and staff.
- Built team of professional and qualified sales staff to ensure that members are provided with the ultimate fitness experience during every visit.
- Exceed revenue, profitability, and service goals.
- Managed operational budgets, responsible for revenue, team goals, individual goals, record keeping, and bonuses.
- Boosted revenue by listening to customer needs and proposing targeted options.
- Provided world class customer service, troubleshooting, and counsel for our guests and members.
- Proficient with Customer Relationship Management (CRM), Content Management (CMS) Systems by utilizing these systems to maintain records for revenue, team goals, hit/miss reports, guest traffic, and contact logs, to create, manage, and modify interested parties for trials, current members, past members, and leads.
- Verified contracts and guidelines, acknowledge receipt of payments, utilizing POS systems, process all paperwork for new memberships for the facility.
- Trained a team of six to give the upmost service and care to our members, using a healthy attitude, team building, expertise in goal setting, and problem solving.
- Developed referral programs, marketing, and design of monthly promotions using my strong marketing abilities creating social media posts, flyers, events, community outreach, cross-recruiting, design referrals, and incentive programs.
- Networked with industry leaders and investigated partnerships to increase opportunities.
- Coordinated with contractors for maintenance, install, orders, and supplies.
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Wellness Coordinator
The Joint Chiropractic
Oceanside, California
08.2018 - 11.2020
- Responsible for managing daily clinic operations, flow of patients, and clinic phone calls.
- Provided highest levels of customer service, professionalism, and decorum at all times.
- Converted patients to Wellness Plans or Packages while educating them on offerings and services to meet or exceed monthly revenue and goals.
- Participated in marketing/sales opportunities to help attract new patients into our clinic.
- Completed transactions using point of sale software and ensure all patient accounts are current and accurate
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Thrived in an agile, fast-paced, multi-task work environment.
Franchise Manager
Ilovekickboxing
Oceanside, CA - California
01.2018 - 08.2018
- Responsible for sales, customer service, team management, coaching, and member retention.
- Grew new membership sales by 10% helping member enrollment, setting monthly production goals to assist team with sales, and sold apparel/OTC merchandise.
- Taught life changing fitness kickboxing classes.
- Built and developed team of 8 Sales and Fitness Training Specialist.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted positive customer experience through day-to-day supervision and management of fitness facility.
Membership Director
OneLife Fitness
Stafford, Virginia
06.2013 - 01.2018
- Responsible for establishing and implementing departmental policies, goals, objectives, and procedures.
- Communicated effectively verbally and in writing to all customers, members, guests, and staff.
- Supervised and provided motivating environment for team by conducting meetings to train, update, inform, and inspire.
- Exceeded all monthly individual and team assigned sales goals by managing performance including monthly goal setting, on-going feedback, and coaching.
- Developed monthly calendar, set schedule, and ensure effective club operations.
- Promoted collaboration between membership, fitness, front desk, and all departments.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profits through providing excellent customer service, following established guidelines and renewal retention.
- Encouraged cross-selling of additional services through relationship-building and acquired understanding of customer health and wellness needs.
Admissions Representative
Everest College
Woodbridge, VA
06.2012 - 06.2013
- Responsible for supporting students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants.
Elementary School Teacher
Stafford County Schools
Stafford, VA
06.1996 - 06.2012
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Provided warm, supportive environment for developing academic, social and emotional growth.
Education
Bachelor of Science - Education
University of Dayton
Dayton, OHSkills
- Relationship and Community Building
- Problem-Solving
- Training and Development
- Excellent Communication
- Customer Service Management
- Training Management
- Decision Making
- Administrative Management
- Team Building and Motivation
- Culture Transformation
- Multitasking and Prioritization
- Customer Retention Strategies
Certification
- AFAA Group Fitness Certified
- Certified Yoga Instructor
- CGFI - Certified Group Fitness Instructor to teach 8 programs through various licensed companies
- First Aid/CPR Certified
Timeline
Special Education Instructional Aide
Onslow County Schools
04.2021 - Current
Membership Development Manager
Onslow Fitness
11.2020 - 04.2021
Senior Director
Zyia Active
05.2020 - Current
Wellness Coordinator
The Joint Chiropractic
08.2018 - 11.2020
Franchise Manager
Ilovekickboxing
01.2018 - 08.2018
Membership Director
OneLife Fitness
06.2013 - 01.2018
Admissions Representative
Everest College
06.2012 - 06.2013
Group Fitness Coach
Various
05.2007 - Current
Elementary School Teacher
Stafford County Schools
06.1996 - 06.2012
Bachelor of Science - Education
University of Dayton