Jason Siegel
Summary
Business Operations Executive offering 20 year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation to exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
20
20
years of professional experience
Work History
Senior Director
LaSalle Network
08.2010 - 09.2024
- Responsible for developing staffing partnerships across all service lines
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities
- Increased client base by identifying and pursuing new business opportunities through market research and networking
- Led cross-functional teams to successfully launch new service lines
- Identified and communicated customer needs to appropriate teams to optimize quality
- Assisted with optimizing project timelines by effectively working with clients and internal leadership on prioritizing workload among team members
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Negotiated client contracts and agreements to cultivate profitable business transactions
- Designed business development and partnership initiatives to drive company growth opportunities
- Assisted with cultivating a culture of innovation by promoting creative thinking, collaboration and encouraging staff to take calculated risks in pursuit of solutions
- Trained and mentored staff on company developed policies and workflow processes
Senior Account Manager
Medix
12.2004 - 08.2010
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Education
Bachelor of Arts - Human Resouces Management & Psychology
Lewis University
Romeoville, IL12.2004
Skills
- Customer Satisfaction
- Relationship building and rapport
- Relationship building and management
- Territory Growth
- Pipeline Development
- Prospecting skills
- Strategic Planning
- Negotiation
- Issues Resolution
- People Management
- Sales Presentations
Timeline
Senior Director
LaSalle Network
08.2010 - 09.2024
Senior Account Manager
Medix
12.2004 - 08.2010
Bachelor of Arts - Human Resouces Management & Psychology
Lewis University