Teresa D. Johnston
Post Falls,ID
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Strong desire to obtain a leadership position in a well functioning, reputable healthcare organization that promotes optimal patient care outcomes
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Kootenai Clinics
Coeur D'Alene, ID
06.2011 - Current
- Oversight of multiple clinics simultaneously, including Cancer Services, Rheumatology, Outpatient Psychiatry, Wound/Hyperbarics/Infectious Disease, Palliative Care, Hand Surgery Center
- Responsible for budgetary oversight and management
- Develop and implement Quality Improvement associated with patient satisfaction
- Serve as Cancer Committee Program Administrator since 2012, achieving four successful Commission on Cancer surveys
- Successfully implemented a National Accreditation Program for Breast Centers program, achieving two successful surveys to date
- Established positive and effective communication among clinic staff and organization leadership, communicating and implementing change projects aimed at optimal patient outcomes in the ambulatory setting
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Oncology/Nephrology Nurse Manager
Kootenai Health
Coeur D'Alene, ID
01.2002 - 06.2011
- Manage staff of 30 RNs, CNAs and Unit Secretaries, scheduling to meet the needs of a 24 hour organization
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Fostered improvement in staff development, personnel training and standards of patient care.
Oncology Unit Staff Nurse
Kootenai Health
Coeur D'Alene, ID
07.1999 - 07.2002
- Performed direct patient care duties
- Educated patients on such topics as nutrition, medication side effects and proper skin treatments after radiation.
- Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements. Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Assessed patients during course of treatment to identify concerning reactions
- Developed leadership skills as Charge Nurse
Education
Masters of Science - Nursing – Leadership and Management
Western Governor’s University
02.2022
Bachelors of Science - Nursing
Lewis-Clark State College
Lewiston, ID12.2011
Associate of Science Degree - Registered Nurse
North Idaho College
Coeur D'Alene, ID05.1999
Associates of Applied Science Degree - Banking and Finance
North Idaho College
Coeur D'Alene, ID05.1984
Skills
- Team Leadership
- Operation Monitoring
- Maintaining Compliance
- Financial Statement Review
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Workflow Optimization
- Planning and Implementation
- Policy Development and Enforcement
- Multi-Unit Operations Management
- Process Improvement Strategies
- Interdepartmental Collaboration
Affiliations
- National Oncology Nursing Society
- Association of Community Cancer Centers
- National Accreditation Program for Breast Centers
- Commission on Cancer - Program Administrator
Additional Information
- Registered Nurse, Idaho #N-28659, Exp. August 2023
- Washington nursing license application submitted August 2022
Certification
Oncology Certified Nurse (OCN) since 2002
Timeline
Operations Manager
Kootenai Clinics
06.2011 - Current
Oncology/Nephrology Nurse Manager
Kootenai Health
01.2002 - 06.2011
Oncology Unit Staff Nurse
Kootenai Health
07.1999 - 07.2002
Masters of Science - Nursing – Leadership and Management
Western Governor’s University
Bachelors of Science - Nursing
Lewis-Clark State College
Associate of Science Degree - Registered Nurse
North Idaho College
Associates of Applied Science Degree - Banking and Finance
North Idaho College
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