Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa K. Hinrichsen

North Mankato,MN

Summary

Project management professional with 13 years of experience at Navitor, a leader in the printing industry. Offering excellent project management, multi-tasking and communication skills to coordinate multiple projects to exceed clients expectations. Makes sound decisions in a high volume workload and utilize problem-solving skills to resolve issues. I enjoy personally working with each client building strong relationships that contributes to company growth!

Overview

28
28
years of professional experience

Work History

Implementation Project Manager

Navitor
North Mankato, MN
11.2011 - Current
  • Manage new clients and maintain 550 websites for WB Mason a leader on the East Coast for Office Supplies and Print Solutions.
  • Manage overall progress of site implementations to ensure timely completion utilizing ACES software to track projects.
  • Worked closely with the sales team to ensure client satisfaction from acquisition to the final integration phase.
  • Identified and resolved project issues such as quotes and artwork not matching before the process can begin.
  • Build relationships with end clients to ensure successful site implementations, results in increased sales.
  • Have examples from WB Mason clients on customer satisfaction.

Outside Sales Representative

Mankato Free Press
Mankato, MN
06.2009 - 10.2011
  • Created ad layouts for customers to run in daily newspaper.
  • Generated leads through cold calling, local networking events, referrals within an assigned Mankato territory.
  • Negotiated contracts with customers to close deals in a timely manner to increase sales and meet printing deadlines.
  • Developed and maintained relationships with clients to ensure repeat business. Developed ad campaigns for targeted results.

Outside Sales Representative

Tap Pharmaceuticals
Chicago, IL
02.2004 - 11.2005
  • Received the Will Hall Saiyushu Award by increasing sales goals by 12% in the Mankato/Rochester territory.
  • Establish relationships with key physicians by hosting lunches, organizing special evening programs, and weekly sales calls to learn prescribing habits.
  • Managed 180 doctors including: Family Practice, Internal Medicine, Gastroenterologist, and local Pharmacists in Mankato/Rochester.
  • Coordinate trade shows to discuss benefits of Prevacid.
  • Gathered data on competitors' products Nexium Purple Pill, pharmacy prices and ingredient information.

Technical Support Representative

Reuters (Thomson West)
Eagan, MN
12.1996 - 01.2004
  • Provided technical assistance to Lawyers, Paralegals, and Network Support Administrators through phone, email and chat support. High volume of 80-95 calls per day.
  • Troubleshoot customer software and hardware issues.
  • Diagnosed customer's software system errors and implemented solutions to resolve them using Westlaw.com tools.
  • Demonstrated courtesy, flexibility, and remained positive in many challenging customer interactions to uphold the reputation for the best technical support.
  • Recognized by upper management as lead SAP trainers in 2000.
  • Achieved 95% on training evaluations. Successfully trained 1,000 employees.
  • Developed training manuals that detailed SAP system functionality.
  • Completed successful acquisition of Colorado legal company.

Lead Graphic Designer

Lillie Suburban Newspapers
South Saint Paul, MN
06.1996 - 12.1996
  • Created layouts, illustrations, typography, and other design elements to ensure brand consistency across all platforms.
  • Collaborated with marketing & sales teams to create promotional materials such as flyers, brochures, posters, booklets.
  • Performed photo retouching and managed multiple projects in Photoshop and Illustrator to create unique designs.
  • Produced high volume of ad layouts customized to clients needs
  • Ad designs were printed in the St. Paul Pioneer Press and 12 publications in the Twin Cities circulation.
  • Deadlines for each ad was on track to meet weekly printing schedules.
  • Learned the printing process in detail to meet offset press specifications.

Education

Bachelor of Science - Graphic Design Technology

Bemidji State University
Bemidji, MN
05.1996

High School Diploma -

Chisholm High School
Chisholm, MN
06.1991

Skills

  • Project Management
  • Technology Implementation
  • Project Team Coordination
  • Attention to Detail
  • Requirements Gathering
  • Client Relationship Building
  • Customer Service Excellence

References

References available upon request.

Timeline

Implementation Project Manager

Navitor
11.2011 - Current

Outside Sales Representative

Mankato Free Press
06.2009 - 10.2011

Outside Sales Representative

Tap Pharmaceuticals
02.2004 - 11.2005

Technical Support Representative

Reuters (Thomson West)
12.1996 - 01.2004

Lead Graphic Designer

Lillie Suburban Newspapers
06.1996 - 12.1996

Bachelor of Science - Graphic Design Technology

Bemidji State University

High School Diploma -

Chisholm High School

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Teresa K. Hinrichsen