Teresa (Teri) Pope
Ideal Amusement, Inc.
Gainesville,GEORGIA
24
years of professional experience
Dynamic Inside Sales Manager with a proven track record at Contractors Supply, excelling in relationship building and team collaboration. Leveraged excellent communication skills to exceed sales targets consistently, enhancing customer retention through tailored solutions. Committed to continuous improvement and maintaining high standards of professionalism in fast-paced environments.
Work History
Office Manager
5 Years 1 Month- Supported office operations by managing schedules and communications for daily administrative workflow.
- Assisted with vendor coordination, supply orders, and office inventory to keep operations organized.
- Handled invoices, expense records, and payment documents with accuracy and confidentiality.
- Maintained filing systems, records retention, and document control for fast access and compliance.
- Responded to client questions and concerns by phone and email with strong customer service.
Inside Sales Representative
3 Years 9 Months- Managed inbound customer inquiries, recommending lumber and building material solutions.
- Prepared accurate quotes and sales orders for contractor and retail accounts.
- Coordinated with yard and delivery teams to confirm product availability and fulfillment.
- Resolved order changes, pricing questions, and customer concerns with clear communication.
- Supported outside sales efforts by following up on leads and pending quotes.
- Entered sales details into CRM and order systems, maintaining accurate records.
- Explained product specifications, inventory options, and order timelines to customers.
- Built repeat business by providing responsive service and dependable order support.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
Inside Sales Representative
18 Years 11 Months- Used CRM software to maintain detailed contact logs and account records.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Inside Sales Manager
18 Years 11 Months- Supported inside sales pipeline for contractor accounts, handling quotes, order entry, and follow-up communication.
- Created accurate product quotes using inventory, pricing, and availability data.
- Worked with warehouse and purchasing teams to fix order problems and delivery delays.
- Updated customer records and sales activity in CRM and order management systems.
- Answered inbound calls and emails with product recommendations and timely status updates.
- Trained sales staff on quoting steps, product knowledge, and customer service standards.
- Improved sales workflow by simplifying communication between customers, vendors, and internal teams.
- Built strong client relationships through consistent communication and high-quality customer service.
- Communicated with clients by email or phone to identify needs and grow existing accounts through cross-selling.
- Coached number sales specialists on effective sales techniques, performance tracking, and helpful feedback.
- Mentored junior team members on best practices for inside sales and supported continuous improvement across department.
- Led high-performing inside sales team to exceed company targets and quotas consistently.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Reviewed and updated sales scripts to stay current with market changes and improve conversion rate.
Education
Associate of Arts - Business Administration
High School Diploma
Skills
Patience and empathy
Integrity and honesty
Public safety awareness
Physical fitness
Stress tolerance
Courtroom procedures
Teamwork
Time management
Courtroom order
Attention to detail
Multitasking
Reliability
Excellent communication
Team collaboration
Active listening
Relationship building
Eye for detail
Security procedures
Team building
Task prioritization
Public safety
Professionalism
Interpersonal communication
Time management abilities
Continuous improvement
Rules enforcement
Rule enforcement
Courtroom rule enforcement
Timeline
Office Manager
Ideal Amusement, Inc.
03.2018 - 04.2023Read More
Inside Sales Representative
Carter Lumber
05.2014 - 02.2018Read More
Inside Sales Representative
Magbee Contractors Supply
03.1999 - 02.2018Read More
Inside Sales Manager
Contractors Supply
03.1999 - 02.2018Read More
Truett McConnell College
Associate of Arts from Business Administration
Read More
North Hall High School
High School Diploma
Read More